The National Preconception Health & Health Care Initiative ...

The National Preconception Health & Health Care Initiative ...

Human-Centered Design and Plan-Do-Study-Act Preconception CoIIN Year 2 Meeting January 17th and 18th, 2019 Presenter: Rachel Berkowitz, DrPH(c), MPH Objectives By the end of the session, participants will Be able to describe the Human-Centered Design (HCD) process Be able to identify ways that HCD can be incorporated into and support their PDSA efforts. Understand how a human-centered approach can advance equity in their PDSA work

Refresher: What is HCD? Framework for the creation of innovative products in the commercial sector which has been brought into the social sector Iterative process for problem-solving in which the priorities, needs, and behaviors of end-usersserve as a driving force throughout a [solutions] conceptualization, development, and distribution Image source Source: Chapter 9Human-Centered Design, in Translating Life Course Theory into P

Refresher: Mindsets of HCD HCD Mindsets help to define the culture for a Design Teams work Discussing and agreeing to these Mindsets is part of team formatio Creative Empath Optimis Iteratio Confiden y m n ce Embraci

Learning Makin ng from g Ambiguit Failure y Source: IDEO.orgs Field Guide to Human-Centered Des Refresher: HCD process Patients struggle to manage their diabete

CHALLENGE Who is the "end user? the patient Who are other stakeholders involved in this issue? -- clinicians, staff, family members, community orgs Develop a How might we? question How might we help patients achieve their diabetes management goals? Source: Chapter 9Human-Centered Design, in Translating Life Course Theory into P UNDERSTANDIN observeG& inspire tell stories

synthesize insights How might we? CHALLENGE Source: Chapter 9Human-Centered Design, in Translating Life Course Theory into P UNDERSTANDIN observeG& inspire IDEATION tell stories

synthesize insights How might we? CHALLENGE brainstorm select ideas Source: Chapter 9Human-Centered Design, in Translating Life Course Theory into P UNDERSTANDIN observeG& inspire

IDEATION tell stories synthesize insights How might we? CHALLENGE EXPERIMENTATI ON & IMPLEMENTATIO N

brainstorm select ideas prototype focus idea test & refine scale, sustain, spread Source: Chapter 9Human-Centered Design, in Translating Life Course Theory into P PDSA Source: Institute for Healthcare Improvem HCD and PDSA

WHAT HOW The tools and mind-sets of human-centered design (HCD) can support [performance improvement] and take it to the next levelallowing a more complete understanding of patients, family members, staff, and providers and supporting collaboration among them to understand ambiguous challenges and develop WHY to them. innovative solutions Source: Human-Centered Design and Performance Improvement: Better Together Dr. Ioulia Kachirskaia, Dr. Kedar Mate, and Dr. Estee Neuwirth

HCD and PDSA Specifics 1. 2. Understanding Empathy Learning from Failure Ideation Optimism

HUMAN Prototype, Exp., & Imp.Embracing CENTERE Iteration Ambiguity D Act Plan Study Do Making Creative Confidence

HCD Mindsets Example: CoDesign @ Kaiser Permanente 1. Center the process around people 2. Ground QI in HCD mindsets 3. Incorporate the HCD process and tools HCD Process Source: Human-Centered Design @ KP Pocket Guide HCD, PDSA, and Equity

Source: Robert Wood Johnson Foundatio Thank you! Rachel Berkowitz [email protected]

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