State of Tennessee

State of Tennessee

LOCAL EDUCATION AND LOCAL GOVERNMENT New Employee Orientation Enrollment and Insurance Benefits Jan. 1 Dec. 31, 2020 Importance of your Decisions The decisions you make now as a new employee will have lasting effects on your benefits. Important: Some decisions can only be made during your new hire period. Please be aware of all the options available to you and make informed decisions. Submit questions to your Agency Benefits Coordinator (ABC). tn.gov/PartnersForHealth About the Plan Benefits Administration, within the Department of Finance and

Administration, manages the State Group Insurance Program. The plan is self-insured. All claims are paid through the combined premiums of our members and any contributions that employers make toward monthly premiums. The Local Education Plan is available to local K-12 school systems, and a Local Government Plan for agencies that choose to participate. There is also a State Plan available for employees of state government and higher education. Our program works with more than 500 agencies and provides benefits to 300,000 employees, retirees and dependents of Tennessees public institutions. tn.gov/partnersforhealth Resources - Website To help you learn about what benefits are offered and help you make your decisions, the ParTNers for Health website is a great resource. It includes all documents, publications, forms and contact information. Go to tn.gov/PartnersForHealth - Specific resources: Link to educational videos on the homepage. They can help you learn about your benefits and what everything means. Premium charts are on the Premiums page. A health plan benefits comparison grid is on the Health page. Find definitions, insurance terms and frequently asked questions (FAQs). tn.gov/PartnersForHealth

Resource Materials For more detailed information, refer to the Eligibility and Enrollment Guide (below) found online under Publications. You will also be provided with an Employee Checklist (above) to confirm that you have been informed of important benefits information. tn.gov/PartnersForHealth Resource Materials The Summary of Benefits and Coverage (SBC) describes your health coverage options. You can find a link to print copies at the bottom of the ParTNers for Health website, or

ask your ABC for a copy. tn.gov/PartnersForHealth Need Help? You can also talk directly with someone at Benefits Administration or ask a question by clicking links on the website. Contact Benefits Administration (BA) for eligibility and enrollment questions at 800.253.9981 or 615.741.3590, Mon.Fri., 8 a.m. to 4:30 p.m. Central time. In Zendesk our online help desk - click the blue Questions button or go to the link below to search the help desk, find articles or submit a question at https://benefitssupport.tn.gov/hc/en-us. Click the green HELP button on the website and CHAT with a BA service center representative during business hours. tn.gov/PartnersForHealth Who is Eligible for Coverage? Local education and local government employees can verify specific eligibility requirements in the Eligibility and Enrollment Guide and the Plan Documents.

Full-time employees and their dependents, who may include: Legally married spouses Children up to age 26, (natural, adopted, step-children or children for whom the employee is the legal guardian, children for whom the plan has qualified medical child support orders) Special circumstances for disabled dependents may allow for coverage after age 26. Refer to your Eligibility and Enrollment Guide or consult your ABC for more information. All other individuals cited in state statute, approved as an exception by the State Insurance Committee or defined as a full-time employee for health insurance purposes by federal law Employees cannot be enrolled in TennCare and a State Group Health Insurance Plan Contact your caseworker at TennCare within 10 days of your date of employment to report your new job, salary and that you have access to medical insurance with your new employer Employees cannot be enrolled as both head of contract and dependent within the Local Education Plan or within the Local Government tn.gov/partnersforhealth When Can You Add Coverage? There are three times you may add coverage: As a new employee you have 31 days after your hire date to enroll in coverage Annual Enrollment in the fall During Special Enrollment Qualifying Events: HIPAA federal law allows you and your dependents to enroll in health coverage under certain conditions Exceptions made for you and your dependents if you lose health coverage offered through your

spouses or ex-spouses employer You and eligible dependents may also be able to enroll in dental/vision when lost with another employer (if offered by your agency) If adding dependents to your existing coverage, you and your dependents may transfer to a different carrier or healthcare option, if eligible Premiums are not prorated. If approved, you must pay premium for the entire month the effective date occurs Submit the enrollment within 60 days of the event or loss of other coverage An Enrollment Change Application on the website Forms page lists all of the Special Enrollment Qualifying Events on page three tn.gov/partnersforhealth About Annual Enrollment Annual Enrollment occurs during the fall. Benefit information will be mailed about changes and what is offered for the following year. Annual Enrollment is when you can enroll or make changes for you and your eligible dependents. You can make changes to your existing coverage, change your plan, carrier provider network (doctors and facilities), and cancel or

transfer between plans. Changes will be effective on Jan. 1 of the following year. Changes are in effect for a full plan year Jan. 1 Dec. 31. tn.gov/PartnersForHealth Canceling Coverage Outside of Annual Enrollment, you can only cancel coverage for yourself and/or your covered dependents, if: You lose eligibility for the State Group Insurance Program (e.g., changing from full-time to part-time). You experience a special qualifying event, family status change or other special qualifying event as approved by Benefits Administration. (Examples include becoming newly eligible for other coverage under another plan due to an event like marriage, divorce, birth or adoption of a child; entitlement to Medicare, Medicaid or TRICARE) See the Eligibility and Enrollment Guide for details. tn.gov/partnersforhealth Choosing Your Premium Level Four premium levels (tiers) available: Employee Only

Employee + Child(ren) Employee + Spouse Employee + Spouse + Child(ren) If youre enrolling as a family, everyone must be enrolled in the same health, dental and vision options. If you are married to an employee who is also a member of the state, local education or local government plan, you can each enroll in Emp Only coverage if you are not covering dependent children. If you have children, one of you can choose Emp Only, and the other can choose Emp + Children. Then you can choose your own benefit option and carrier. tn.gov/partnersforhealth Benefits Health plans you have the choice between four different plans. Preventive care is free, if you use an in-network provider. Premier PPO: Higher premiums but lower out-of-pocket costs for deductibles, copays and coinsurance Standard PPO: Lower premiums than the Premier PPO but youll pay more out-of-pocket for deductibles, copays and coinsurance Limited PPO: Lower premiums than the other PPOs but youll pay more outof-pocket for deductibles, copays and coinsurance compared to the other PPOs Local Consumer-Driven health plan (CDHP)/health savings account (HSA): Lowest premiums but you pay your deductible first before the plan pays anything for most services, and then you pay coinsurance, not copays.

You get a health savings account with this plan. tn.gov/PartnersForHealth Benefits More information about the Local CDHP/HSA: The HSA can help you save for healthcare costs. You get tax benefits and the money rolls over each year You can keep the money if you leave/retire You can put premium savings into your HSA to pay your deductible Learn more at tn.gov/PartnersForHealth under CDHP/HSA Insurance Options. HSA IRS maximum contributions There is an annual limit on how much money can be put into a HSA. The 2020 amounts are: $3,550 for employee only coverage 7,100 for all other tiers Members 55 or older can contribute $1,000 more each year tn.gov/PartnersForHealth

Important HSA Information Important! Your full HSA contribution is not available upfront at the beginning of the year or after you enroll. Your pledged amount is taken out of each paycheck each pay period. You may only spend the money that is available in your HSA at the time of service or care. Local education and local government employees who enroll in the Local CDHP will need to check with your employer to see if they allow you to contribute to your HSA through payroll deduction. You may need to update this amount each year. You would provide this amount to your employer. Enrolling in Social Security at age 65 automatically triggers Medicare Part A enrollment. If enrolled in a CDHP, this may have tax consequences and affect your HSA contribution. Consult with your tax advisor for advice. tn.gov/PartnersForHealth CDHP/HSA and FSA restrictions Restrictions with a CDHP/HSA: You cannot enroll in the Local CDHP if you are enrolled in another plan, including a PPO, your spouses plan or any government plan (e.g., Medicare A and/or B, Medicaid, TRICARE, Social Security benefits), or if you have received care from any Veterans Affairs (VA) facility or the Indian Health Services (IHS) within the past three months. Generally, members eligible to receive free care at any VA facility cannot enroll in the CDHP because a HSA is automatically opened for them. Individuals are not eligible to make HSA contributions for any month if they receive medical benefits from the VA at any time during the previous three months. However, members may be eligible if the following applies:

Member did not receive any care from a VA facility for three months, or Member only receives care from a VA facility for a service-connected disability (it must be a disability). Go to https://www.irs.gov/irb/2004-33_IRB/ar08.html for HSA eligibility information. You cannot enroll in the Local CDHP/HSA if either you or your spouse has a medical flexible spending account) or HRA at either employer. You can have a limited purpose FSA (L-FSA) for dental and vision expenses, if available. tn.gov/PartnersForHealth Carrier Networks You choose between three provider networks (doctors, hospitals, facilities) for your medical care: BlueCross BlueShield Network S Cigna LocalPlus (LP) Cigna Open Access Plus (OAP): Includes more hospitals in Tennessee. You pay a monthly surcharge of $40/$80, which is included in the premium. $40 more for Employee only and Employee+child(ren) tiers $80 more for Employee+spouse and Employee+spouse+child(ren) tiers To find out if your doctor/hospital are in a network, go to tn.gov/PartnersForHealth under Health Options and Carrier Information. Your carrier networks (BlueCross BlueShield or Cigna) website has tools and resources to help you find out how much a procedure or test could cost. tn.gov/PartnersForHealth

Pharmacy Benefits All of our health plans include comprehensive prescription drug benefits. The health plan you choose will determine your out-of-pocket prescription costs. Local PREMIER STANDARD PPO LIMITED PPO PHARMACY (IN*These are the innetwork pharmacy benefits. If out of network pharmacy benefits are available, they are different and will cost you more. ** Specialty Network Pharmacy: Specialty drugs must be filled through a Specialty Network Pharmacy and can only be filled every 30 days. NETWORK)*

CDHP/HSA PPO 30-DAY SUPPLY Generic Brand Non-preferred brand 90-DAY SUPPLY (Retail-90 Generic Brand Non-preferred brand $7 $40 $90 $14 $50 $100 $14 $60 $110 network pharmacy or mail order) $28 $14

$28 $120 $80 $100 $180 $200 $220 30% coinsurance after deductible is met 30% coinsurance after deductible is met 90-DAY SUPPLY (certain maintenance medications from a Retail-90 network pharmacy or mail order) $14 20% Generic $7 $14 coinsurance $60 Brand $40

$50 without having to meet Non-preferred brand $160 $180 $200 deductible SPECIALITY PHARMACY** 10% (min Coinsurance $50; max $150) tn.gov/partnersforhealth 10% (min $50; max $150) 10% (min $50; max $150) 30% after deductible Pharmacy Benefits Information about pharmacy benefits, vaccines and how you can save money is at tn.gov/PartnersForHealth under Health Options and Pharmacy.

Learn more about these pharmacy benefits at Coordinate maintenance meds Certain meds to treat opioid tn.gov/PartnersForHealth: dependency Maintenance drugs Weight management drugs Certain low dose statins Diabetic supplies Copay installment program Flu and pneumonia vaccines Tobacco cessation products tn.gov/PartnersForHealth Telehealth 24/7 care You can talk to a doctor for non-emergency medical care, 24/7, by phone, computer or tablet from anywhere, at any time. The cost is less than a typical office visit. Schedule an appointment for minor illnesses (cold, flu, allergies, etc.) for you or your family at a time that works for you, in the comfort of your own home. Save time - sign up in advance or register when you schedule your appointment through your carrier sponsored programs offered by BCBST (PhysicianNow) or

Cigna (MDLive or AmWell). Find more information at tn.gov/PartnersForHealth under Health Options and Telehealth. Cost: PPO members: Copay is $15 CDHP members: You pay the negotiated rate per visit until you reach your deductible, then the primary care office visit coinsurance applies tn.gov/PartnersForHealth Behavioral Health & Substance Use Services managed by Optum All health plan members and enrolled dependents have access to the same behavioral health and substance use disorder services. In 2020 members will get an ID card for services. New in 2020 - Costs are waived for members who use select preferred substance use treatment facilities. Optum can: Find a provider (in person or virtual visits); explain benefits; identify best treatment options; schedule an appointment; and answer questions Find more information at tn.gov/PartnersForHealth under Health Options and Behavioral Health. To access all programs and services, and help finding a provider, contact: Optum at 855.HERE4TN (855.437.3486), 24/7, or Here4TN.com tn.gov/PartnersForHealth

Employee Assistance Program (EAP) managed by Optum EAP services are available to all enrolled health plan members and eligible dependents even if your dependents are not enrolled in a health plan. Members get five EAP counseling visits, per problem, per year at no cost. Available in person or by virtual visit. A telephonic coaching program, Take Charge at Work, helps members who are 18+ and eligible for EAP, working part/full time, deal with stress and depression. Available at no additional cost, if you qualify. Find more information at tn.gov/PartnersForHealth under Other Benefits and EAP. For EAP programs and services, and help finding a provider, contact Optum at 855.HERE4TN (855.437.3486), 24/7, or Here4TN.com tn.gov/PartnersForHealth Wellness Program A wellness program will be offered to enrolled health plan members and spouses. Members must qualify for these programs. Disease management: Members with chronic diseases such as

asthma, diabetes, coronary artery disease, congestive heart failure (CHF) and chronic obstructive pulmonary disease (COPD) will have access to this program to better manage their chronic condition. ActiveHealth, our program vendor, will send emails out to members during the year about the program. Members also have access to the online health assessment with ActiveHealth. After members complete the health assessment, they may use the online educational resources, including health education and digital coaching, on their website. Information about programs and activities are at tn.gov/PartnersForHealth under Wellness. tn.gov/PartnersForHealth Diabetes Prevention Program A Diabetes Prevention Program (DPP)* is offered free to you in 2020. It can help you prevent or delay type 2 diabetes. Offered as a part of health insurance No cost if you use an in-network provider Must meet certain criteria* Two online programs offered: Cigna Omada program for enrolled Cigna health plan members BlueCross BlueShield Livongo program for enrolled BCBST plan members

*Those already diagnosed with diabetes are not eligible for the DPP, but if a health plan member you can contact ActiveHealth to enroll in a diabetes program. For details go to tn.gov/PartnersForHealth under Other Benefits and Wellness on the DPP webpage. tn.gov/PartnersForHealth 2020 Monthly Premiums Local Education Employee Share of Monthly Premiums Premium Level Premier PPO Standard PPO Limited PPO Local CDHP/HSA $627 $587

$537 $456 Employee + Child(ren) $1,034 $969 $885 $751 Employee + Spouse $1,223 $1,146 $1,047 $889 Employee Only Employee + $1,630

$1,526 $1,395 $1,184 Spouse + Child(ren) Premiums shown are for the employee share for active employees and reflect the total monthly premium. Complete premium charts are found at tn.gov/partnersforhealth. Click on Premiums in the top navigation. Premiums are for the BCBST Network S or Cigna LocalPlus network. Premiums do NOT include the cost for the larger Cigna OAP network which would add $40 to $80 more EACH MONTH depending on your tier. tn.gov/partnersforhealth 2020 Monthly Premiums: Local Government Level 1 Employee Share of Monthly Premiums Premium Level Premier PPO Standard PPO Limited PPO Local CDHP/HSA

$662 $620 $481 $434 Employee + Child(ren) $1,027 $962 $747 $671 Employee + Spouse $1,424 $1,334 $1,036 $931

Employee + Spouse + Child(ren) $1,789 $1,676 $1,302 $1,170 Employee Only Here are the health insurance premiums for active local government employees level 1. The premium amounts reflect the total monthly premium. There are different levels based on the demographics of your agency. Please see your agency benefits coordinator for your monthly deduction, your employers contribution or if you are unsure as to which premium level applies to you. Complete premium charts are found at tn.gov/partnersforhealth. Click on Premiums in the top navigation. Premiums are for the BCBST Network S or Cigna LocalPlus network. Premiums do NOT include the cost for the larger Cigna OAP network which would add $40 to $80 more EACH MONTH depending on your tier. tn.gov/partnersforhealth 2020 Monthly Premiums: Local Government Level 2 Employee Share of Monthly Premiums Premium Level Premier

PPO Standard PPO Limited PPO Local CDHP/HSA $740 $693 $538 $483 Employee + Child(ren) $1,146 $1,074 $834 $750

Employee + Spouse $1,590 $1,489 $1,157 $1,039 Employee + Spouse + Child(ren) $1,997 $1,871 $1,452 $1,306 Employee Only Here are the health insurance premiums for active local government employees level 2. The premium amounts reflect the total monthly premium. There are different levels based on the demographics of your agency. Please see your agency benefits coordinator for your monthly deduction, your employers contribution or if you are unsure as to which premium level applies to you. Complete premium charts are found at tn.gov/partnersforhealth. Click on Premiums in the top navigation.

Premiums are for the BCBST Network S or Cigna LocalPlus network. Premiums do NOT include the cost for the larger Cigna OAP network which would add $40 to $80 more EACH MONTH depending on your tier. tn.gov/partnersforhealth 2020 Monthly Premiums: Local Government Level 3 Employee Share of Monthly Premiums Premium Level Premier PPO Standard PPO Limited PPO Local CDHP/HSA $804 $753 $585 $525

Employee + Child(ren) $1,246 $1,168 $907 $815 Employee + Spouse $1,729 $1,620 $1,258 $1,130 Employee + Spouse + Child(ren) $2,172 $2,034

$1,580 $1,420 Employee Only Here are the health insurance premiums for active local government employees level 3. The premium amounts reflect the total monthly premium. There are different levels based on the demographics of your agency. Please see your agency benefits coordinator for your monthly deduction, your employers contribution or if you are unsure as to which premium level applies to you. Complete premium charts are found at tn.gov/partnersforhealth. Click on Premiums in the top navigation. Premiums are for the BCBST Network S or Cigna LocalPlus network. Premiums do NOT include the cost for the larger Cigna OAP network which would add $40 to $80 more EACH MONTH depending on your tier. tn.gov/partnersforhealth 2020 Deductibles and Out-ofPocket Maximums Premier PPO In-Network Standard PPO In-Network In-Network Local CDHP/ HSA In-Network

Limited PPO Deductibles Employee only $500 $1,000 $1,800 $2,000 Employee + Child(ren) $750 $1,500 $2,500 $4,000 Employee + Spouse $1,000

$2,000 $2,800 $4,000 Employee + Spouse + Child(ren) $1,250 $2,500 $3,600 $4,000 Out of Pocket Maximum Employee only $3,600 $4,000 $6,800 $5,000 Employee +

Child(ren) $5,400 $6,000 $13,600 $10,000 Employee + Spouse $7,200 $8,000 $13,600 $10,000 Employee + Spouse + Child(ren) $9,000 $10,000 $13,600

$10,000 tn.gov/partnersforhealth Dental Benefits (employee paid) (if offered by your agency) Two different Dental plans are offered. Members pay the full premium. MetLife DPPO: Use any Dentist, but save money staying innetwork. Members pay co-insurance. Cigna DHMO prepaid plan: Required to use a Network Dentist. You select your Network General Dentist and notify Cigna. See the list of Dentists on the Cigna website. Members pay copays. Information, including a comparison of the two plan options is at tn.gov/PartnersForHealth under Other Benefits and Dental. Contact: MetLife, 855.700.8001, M-F, 7 a.m. - 10 p.m.; metlife.com/ StateofTN Contact: Cigna, 800.997.1617, 24/7; cigna.com/stateofTN tn.gov/PartnersForHealth Dental Benefits (employee paid)

Monthly Premiums Tiers Cigna Prepaid (DHMO) Plan DPPO - MetLife Employee Only $13.44 $23.64 Employee + Child(ren) $27.91 $54.36 Employee + Spouse $23.83 $44.72 Employee + Spouse + Child(ren) $32.76

$87.50 tn.gov/PartnersForHealth Vision Benefits (employee paid) (if offered by your agency) Members pay the full premium. Choose from two options: Basic Plan: Pays for your eye exam and various allowances (dollar amounts) for materials. Expanded Plan: Includes greater allowances (dollar amounts) and additional materials versus the Basic Plan. In both plans, you pay copays and coinsurance on materials or other services when the cost exceeds the allowance. Additional benefits will be available for both plans in 2020. Youll save money when using in-network providers. Members in both vision plans get: routine eye exams every calendar year; frames once every two calendar years; and a choice of eyeglass lenses or contact lenses once every calendar year. Information is at tn.gov/PartnersForHealth under Other Benefits Vision. Contact: Davis Vision, 800.208.6404, M-F, 7 a.m. - 10 p.m., Sat, 8 a.m. - 3 p.m., Sun 11 a.m. - 3 p.m.; davisvision.com/stateofTN tn.gov/PartnersForHealth Vision Benefits (employee paid) Monthly Premiums Tiers Basic

Expanded Employee Only $3.07 $5.56 Employee + Child(ren) $6.13 $11.12 Employee + Spouse $5.82 $10.57 Employee + Spouse + Child(ren) $9.01 $16.35 tn.gov/PartnersForHealth Enrolling in Benefits

Edison is the states Enterprise Resource Planning (ERP) system. You must enroll using Edison Employee Self Service (ESS), or your ABC can enter your selections for health, dental and vision coverage. You must complete your enrollment within 31 days of your hire date If you want to cover your spouse or children (dependents), we need proof of their relationship to you its called dependent verification. Examples of dependent verification can include a marriage license and Federal Income Tax Return for a spouse, or a birth certificate for a child. A list of required documentation for dependent verification is found on the website under Publications on the Forms page under Health. tn.gov/PartnersForHealth Using ESS in Edison Enrolling online in Employee Self Service (ESS) You will receive ESS First Time Login instructions from your ABC or HR office. Note: When using Employee Self Service (ESS) in Edison to add/make changes to benefits, Internet Explorer 11 is the preferred browser. You may also enroll on your smart phone or mobile device. Login to Edison Click the First Time Login button on the Edison homepage, www.edison.tn.gov . There is also a video on the ParTNers website to help first-time users called Log in to Edison for the first time. If you have logged in before and need your Access ID, click on Retrieve Your Access ID

button in Edison. To reset your password, click on the red Employee Portal Login button. Videos on the ParTNers website can help you retrieve your Access ID and reset your password. Call for more help: Local education and local government employees call the Benefits Administration service center at 800.253.9981 for assistance. tn.gov/PartnersForHealth Using ESS in Edison After you log into Edison at www.edison.tn.gov Navigate to the left hand side of the main page and select Self Service. You will then click on Employee Work Center and will see an option for Benefits Enrollment under My Benefits. You will then click on the Select button to start enrollment. Follow the prompts to make your selections. The system will take you through the rest of the process. Dependent Verification If you are covering dependents, submit your dependent verification by uploading copies of the appropriate documentation in Edison. If you do not have electronic copies, you may also fax the required documentation to the Benefits Administration service center at 615-7418196. Dependent verification documents must be submitted within your 31 day enrollment time frame or your dependents will not be enrolled. tn.gov/PartnersForHealth Important! You can use ESS in Edison. You have 31 days from your hire date to enroll. Dependent verification documents are due by your 31-day

deadline. Coverage will begin*: Ask your ABC if you have questions about when your coverage begins. *Coverage begins the first day of the month after you are eligible. Ask your agency if you are eligible as of your hire date or some other date. tn.gov/PartnersForHealth When are Premiums Paid? Your ABC will tell you when your premiums will be deducted from your paycheck. Enter your benefit selections in ESS as soon as possible. If you do not enter your benefit selections early, in some instances you could end up with a double deduction from your paycheck. For example, you could be double-deducted if you make your insurance selections after your agency confirms your paycheck that the first deduction is supposed to be taken. tn.gov/partnersforhealth ID and Debit Card Information Employees new to coverage will receive new ID cards within three weeks of the date your application is processed. Health coverage:

BlueCross BlueShield, you will receive up to two ID cards automatically. The members name will be printed on all cards, but these cards may be used by any covered dependent. Cigna, you will receive separate ID cards for each insured family member with the participants name printed on each. Cigna will send up to four ID cards in each envelope and additional ID cards in a separate envelope. In addition to your health insurance ID cards, you will also automatically receive separate Caremark pharmacy ID cards. If you are enrolled in family coverage, your ID cards may be sent in separate envelopes. New in 2020 youll get ID cards for behavioral health and substance use from Optum. If you enroll in dental or vision coverage, you will typically receive your ID cards within three weeks. For vision coverage, you will receive an ID card, but you dont need one to access services. Local CDHP/HSA members will receive a debit card from PayFlex to use for qualified purchases. Members can always request additional cards by contacting their carrier or vendor(s) or you may be able to use the vendors mobile app. Vendor contact information is found on the Customer Service page on the website. tn.gov/PartnersForHealth Your Privacy Your personal health information is strictly confidential

Benefits Administration can only discuss benefits information with the head of contract (HOC) The Authorization for Release of Protected Health Information form must be completed before Benefits Administration can discuss benefits information with your spouse or other authorized representative Your health privacy rights are protected through a federal law called HIPAA To print and complete a release form, visit www.tn.gov/partnersforhealth and go to the Publications page and click on Forms the form is found under Miscellaneous. tn.gov/partnersforhealth Again We can Help! Contact Benefits Administration (BA) at 800.253.9981 or 615.741.3590, Mon.- Fri., 8 a.m. to 4:30 p.m. Central time. Click the Zendesk Questions button on the website, or go to the link below to search the help desk, find articles or submit a question at: https://benefitssupport.tn.gov/hc/en-us. Click the green Help! button to CHAT with a representative.

Contact the vendors customer service center or visit their website. Contact information is found at tn.gov/PartnersForHealth under Customer Service. Contact your agency benefits coordinator (ABC). This person is usually in the human resources (HR) office. Find definitions, insurance terms and frequently asked questions (FAQ) at tn.gov/PartnersForHealth Publications and forms, brochures, handbooks, plan documents, summaries of benefits and coverage (SBC) and sample life insurance certificates are available on tn.gov/PartnersForHealth tn.gov/PartnersForHealth QUESTIONS? www.tn.gov/ PartnersForHealth

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