#THETA2015 Making a Difference Using IT Analytics Michael

#THETA2015 Making a Difference Using IT Analytics Michael

#THETA2015 Making a Difference Using IT Analytics Michael Boyle, Doug Brown This work is licensed under a Crea ve Commons A ribu on 4.0 Interna onal License. I N F O R M AT I O N T E C H N O L O G Y S E R V I C E S www.its.qut.edu.au

Without data, youre just another person with an opinion W. Edwards Deming I N F O R M AT I O N T E C H N O L O G Y S E R V I C E S www.its.qut.edu.au Where were we this time last year? Well-established service with various IT operational use cases across our infrastructure and services:

Monitoring Reporting Investigations Looking to expand our use cases into non-technical areas Planning to develop a platform for teaching and research I N F O R M AT I O N T E C H N O L O G Y S E R V I C E S www.its.qut.edu.au

What does the service look like? 27 servers across 2 datacentres 200GB ingested daily Logs and inventory data from majority of infrastructure and mission-critical services Services (12+) OS Virtualisation Network Storage

Hardware Provided as a service to 16 stakeholders with more than 200 users I N F O R M AT I O N T E C H N O L O G Y S E R V I C E S www.its.qut.edu.au Where are we now? Our platform is now all but ubiquitous for IT Ops at QUT and forms part of our IT Service Management strategy Continuing to consolidate tools and resources for non-IT

analytical where its the right tool for the job: Monitoring sensors Business intelligence Research projects I N F O R M AT I O N T E C H N O L O G Y S E R V I C E S www.its.qut.edu.au Use Cases

I N F O R M AT I O N T E C H N O L O G Y S E R V I C E S www.its.qut.edu.au Radiation Monitoring Sensors QUTs Department of Health, Safety and Environment (HSE) are required to measure radiation in certain areas of the university (radio isotope stores, X-ray labs, etc.) HSE needed an easy way to collect, store, monitor, and report (but hopefully not alert) upon staff and student dosage

TLDs (passive detectors) couldnt satisfy requirements 75 year retention period required for compliance.. Biggest challenge was getting the data out I N F O R M AT I O N T E C H N O L O G Y S E R V I C E S www.its.qut.edu.au I N F O R M AT I O N T E C H N O L O G Y S E R V I C E S www.its.qut.edu.au

Radiation Interactive Dashboard I N F O R M AT I O N T E C H N O L O G Y S E R V I C E S www.its.qut.edu.au Big Data Analytics for Researchers The needs of researchers is very different to professional users Project-focused authorisation Project-based retention periods Project-based usage patterns -> resources required

Mostly large structured (CSV/JSON) data sources Greater autonomy (relaxed permissions) Everything is custom Licensing -> Community support model I N F O R M AT I O N T E C H N O L O G Y S E R V I C E S www.its.qut.edu.au Faculty of Business research project to quantify the effect game play has on behaviour in the reduction of

low income household energy consumption Data sources: Electricity meters Registrations Surveys Mobile app usage Social media CitySmart, all rights reserved, images used with permission. I N F O R M AT I O N T E C H N O L O G Y S E R V I C E S

www.its.qut.edu.au Analytics for Libraries Libraries are adapting to changes in a bid to remain relevant in modern education Our library collects various data about resource usage: Helpdesk queries Database usage Events and programmes Support services

Publications Gate counters But analysis can be manual and time-consuming I N F O R M AT I O N T E C H N O L O G Y S E R V I C E S www.its.qut.edu.au Analytics for Libraries Questions: Who are consuming resources (by school, course level,

etc.)? Which resources are in contention/under-utilised? What usage patterns are evident? What are students requesting vs what we are delivering? How are resources consumed? Can we tailor service offerings to better meet demand? Where should time be spent improving engagement? I N F O R M AT I O N T E C H N O L O G Y S E R V I C E S www.its.qut.edu.au

Library Helpdesk Interactive Dashboard I N F O R M AT I O N T E C H N O L O G Y S E R V I C E S www.its.qut.edu.au Future Improvements I N F O R M AT I O N T E C H N O L O G Y S E R V I C E S www.its.qut.edu.au

Challenges Ensure users know our service is available Reduce duplication of time, money and effort Define the service offering better We provide the framework and assist with ingestion We dont do your analysis for you, but consultation.. Resources and training Answer the question once for everyone

I N F O R M AT I O N T E C H N O L O G Y S E R V I C E S www.its.qut.edu.au Possible solutions Delegate responsibility for consulting with researchers to research support staff? Provide more structured/formal resources and training? Continue to encourage social forums? Your thoughts?

I N F O R M AT I O N T E C H N O L O G Y S E R V I C E S www.its.qut.edu.au Questions?

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