Say What? The Communication Process - Stephen F. Austin State ...

Say What? The Communication Process - Stephen F. Austin State ...

Say What? The Communication Process Interpersonal Studies Copyright Copyright Texas Education Agency, 2014. These Materials are copyrighted and trademarked as the property of the Texas Education Agency (TEA) and may not be reproduced without the express written permission of TEA, except under the following conditions: 1) Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts and schools educational use without obtaining permission from TEA. 2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only, without obtaining written permission of TEA. 3) Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and unchanged in any way. 4) No monetary charge can be made for the reproduced materials or any document containing them; however, a

reasonable charge to cover only the cost of reproduction and distribution may be charged. Private entities or persons located in Texas that are not Texas public school districts, Texas Education Service Centers, or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the state of Texas MUST obtain written approval from TEA and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty. For information contact: Office of Copyrights, Trademarks, License Agreements, and Royalties, Texas Education Agency, 1701 N. Congress Ave., Austin, TX 78701-1494; phone 512-463-7004; email: [email protected] Copyright Texas Education Agency, 2014. All rights reserved. 2 What are some examples of communication between individuals?

Copyright Texas Education Agency, 2014. All rights reserved. 3 The Communication Process Receiver Sender Encoding Message

Copyright Texas Education Agency, 2014. All rights reserved. Decoding 4 Types of Communication Impersonal communication Interpersonal communication Copyright Texas Education Agency, 2014. All rights reserved. 5

Interpersonal Communication (click on picture) Copyright Texas Education Agency, 2014. All rights reserved. 6 What are communication filters? Copyright Texas Education Agency, 2014. All rights reserved. 7

Communication Filters Semantics Emotions Attitudes Copyright Texas Education Agency, 2014. All rights reserved. 8 Communication Filters Role expectations Gender bias

Copyright Texas Education Agency, 2014. All rights reserved. 9 What are nonverbal messages? Copyright Texas Education Agency, 2014. All rights reserved. 10 Nonverbal Messages Language of the eyes

Common eye language Touching Blinking Averting Dilated pupils Constricted pupils

Expressions Copyright Texas Education Agency, 2014. All rights reserved. 11 Nonverbal Messages Gestures Proxemics Copyright Texas Education Agency, 2014. All rights reserved. 12

Most People Express and Can Recognize Six Basic Emotions Sad Happy Angry Surprised Copyright Texas Education Agency, 2014. All rights reserved.

Disgusted Fearful 13 Using Nonverbal Messages in a Job Interview As easy as P.I.E. Poise Interest Expressiveness

Copyright Texas Education Agency, 2014. All rights reserved. 14 Nonverbal Messages in a Job Interview (click on picture) Copyright Texas Education Agency, 2014. All rights reserved. 15 Who is responsible for effective communication?

Copyright Texas Education Agency, 2014. All rights reserved. 16 Responsible Effective Communication Both sender and receiver share equal responsibility. Copyright Texas Education Agency, 2014. All rights reserved. 17 Influences on Effective Communication

Body language Culture Environment Feelings Location

Past experiences Perception Situations Copyright Texas Education Agency, 2014. All rights reserved. 18 Improving Personal Communication

Send clear messages Use words carefully Use repetition Use appropriate timing Develop listening skills Copyright Texas Education Agency, 2014. All rights reserved. 19 I-Statements versus You-Statements

I-Statements AVOID You-Statements

Focus on your point of view I see I feel I think I wonder I wish I plan I believe I can I want

You shouldnt say that You just need to get over that You never do anything right You are so gullible You always bring up old issues You need to be more responsible

You just need to forget what happened You dont know what you are saying Copyright Texas Education Agency, 2014. All rights reserved. 20 Listening Skills Active listening Empathic listening

Copyright Texas Education Agency, 2014. All rights reserved. 21 Copyright Texas Education Agency, 2014. All rights reserved. 22 Communication - Component of a Healthy Relationship Copyright Texas Education Agency, 2014. All rights reserved.

22 Good Communication What are four ingredients to successful communication? Copyright Texas Education Agency, 2014. All rights reserved. 23 Good Communication Four Ingredients to Successful Communication

Empathy Keeping in touch Sharing your ups and downs Listening Copyright Texas Education Agency, 2014. All rights reserved.

25 Problem Solving and Communication Good listening is fundamental to a satisfying relationship Copyright Texas Education Agency, 2014. All rights reserved. 24 Questions? Copyright Texas Education Agency, 2014. All rights reserved.

27 References and Resources Images: Microsoft Clip Art: Used with permission from Microsoft. Textbook: Sasse, C.R. (2004). Families today. New York: Glencoe/McGraw Hill. Websites: Free Management Library Online integrated library for personal, professional, and organizational development. This site is filled with information on interpersonal skills, listening, verbal, and nonverbal communications. http://managementhelp.org/communicationsskills/index.ht

TruceWorks Five Steps for Effective Communication in a Relationship http://truceworks.com/resources/five_steps_effective_communication YouTube: How to Improve Interpersonal Skills This VideoJug presentation shows you how to improve your interpersonal skills with the aid of some simple coaching techniques. http://youtu.be/w97dR3OJB1k Interview Tips The Most Important Interview Non-Verbal Do you know what the most important interview non-verbal is? Watch this video to find out. http://youtu.be/tAGWhnpcYlA Copyright Texas Education Agency, 2014. All rights reserved. 28

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