Professionalism and Mental Health Cheryl S. Al-Mateen, MD ...

Professionalism and Mental Health Cheryl S. Al-Mateen, MD ...

Professionalism and Mental Health Cheryl S. Al-Mateen, MD, FAACAP, FAPA Department of Psychiatry VCU School of Medicine 1 Overview Professionalism what is it? Professionalism at MCV Vignettes 2 Learned Professions

Law Religion Medicine Nursing Occupational Therapy Psychology Recreation Therapy Social Work 3 The Oath of Hippocrates

I do solemnly swear by that which I hold most sacred That I will be loyal to the profession of medicine and just and generous to its members That I will lead my life and practice my art in uprightness and honor That into whatsoever house I shall enter it shall be for the good of the sick to the utmost of my power, I holding myself aloof from wrong, from corruption, from tempting of others to vice That I will exercise my art solely for the cure of my patients, and will give no drug, perform no operation, for a criminal purpose, even if solicited, far less suggest it

That whatsoever I shall see or hear of the lives of men which is not fitting to be spoken, I will keep inviolably secret. 4 Psychology General Principles Beneficence and nonmaleficence Fidelity and responsibility Integrity Justice Respect for peoples rights and dignity

Ethical standards

Resolving ethical issues Competence Human relations Privacy and confidentiality Advertising Record keeping and fees Education and training Research and publication Assessment Therapy 5 Social Work Ethical principles

primary goal is to help people in need and to address social problems challenge social injustice respect the inherent dignity and worth of the person recognize the central importance of human relationships behave in a trustworthy manner. practice within their areas of competence and develop and enhance their professional expertise

Ethical standards Responsibilities to clients Responsibilities to colleagues Responsibilities in practice settings Responsibilities as professionals To the profession To broader society 6

American Psychiatric Nurses Association/American Nurses Association Provision 1. practices with compassion and respect for the inherent dignity, worth, and uniqueness of every individual, unrestricted by considerations of social or economic status, personal attributes, or the nature of health problems. Provision 2: ...primary commitment is to the patient,

whether an individual, family, group, or community. Provision 3: promotes, advocates for, and strives to protect the health, safety, and rights of the patient. Provision 4: is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimum patient care 7 American Nurses Association, contd

Provision 5: owes the same duties to self as to others, including the responsibility to preserve integrity and safety, to maintain competence, and to continue personal and professional growth. Provision 6: participates in establishing, maintaining, and improving health care environments and conditions of employment conducive to the provision of quality health care and consistent with the values of the profession through individual and collective action. Provision 7. The nurse participates in the advancement of the profession through contributions to practice, education, administration, and knowledge development.

Provision 8. The nurse collaborates with other health professionals and the public in promoting community, national, and international efforts to meet health needs. 8 American Therapeutic Recreation Association Beneficence/non-maleficence Autonomy Justice Fidelity Veracity/Informed Consent Confidentiality and Privacy Competence Compliance with Laws and Regulations

9 Occupational therapy Occupational therapy personnel shall demonstrate a concern for the well-being of the recipients of their services (beneficence) take reasonable precautions to avoid imposing or inflicting harm upon the recipient of services or to his or her property (nonmaleficence) respect the recipient and/or their surrogates as well as the recipients rights (autonomy, privacy, confidentiality) achieve and continually maintain high standards of competence (duties) comply with laws and Association policies guiding the profession of occupational therapy (justice) provide accurate information about occupational therapy services

(veracity) treat colleagues and other professionals with fairness, discretion, and integrity (fidelity) 10 ACGME Residents must demonstrate a commitment to carrying out professional responsibilities, adherence to ethical principles, and sensitivity to a diverse patient population 11 Charter on Medical Professionalism

Professionalism is the basis of medicines contract with society. It demands placing the interests of patients above those of the physician, setting and maintaining standards of competence and integrity, and providing expert advice to society on matters of health. The principles and responsibilities of medical professionalism must be clearly understood by both the profession and society. Essential to this contract is public trust in physicians, which depends on the integrity of both individual physicians and the whole profession. 12

Charter on Medical Professionalism Commitments Principles Primacy of patient welfare Patient autonomy Social justice

Professional competence Honesty with patients Patient confidentiality Maintaining appropriate relations with patients Improving quality of care Improving access to care Just distribution of finite resources Scientific knowledge Maintaining trust by

managing conflicts of interest Professional responsibilities 13 Professionalism at MCV 15 The AMA Council on Ethical and Judicial Affairs (1980) A physician shall 1) be dedicated to providing competent medical service with compassion and respect for human dignity.

2) be honest with patients and colleagues and strive to expose those physicians deficient in character or competence or who engage in fraud or deception. 3) respect the law and a responsibility to seek changes in those requirements that are contrary to the best interests of the patient. 4) respect the rights of patients/colleagues and of other health professionals and shall safeguard patient confidences within the constraints of the law. 5) continue to study, apply and advance scientific knowledge, make relevant information available to patients, colleagues, and the public, obtain consultation and use the talents of other heath professionals when indicated. 6) in the provision of patient care, except in emergencies, be free to choose whom to serve, associate with, and the environment in which to provide medical services. 7) recognize a responsibility to participate in activities contributing to an

improved community. 16 Sources of Concern re: Professionalism Medical student graduation questionnaire AMA

AAMC ACGME LCME ABIM Local anecdotes 17 VCU SOM Professionalism Task Force Report - 2001 Reviewed definitions Assess MCV campus environment Develop goals for enhancing MCV environment Assist Deans office in maintaining professionalism

18 VCU SOM Professionalism Task Force Conclusions and Tasks All unprofessional behavior is unacceptable.corrective actions will be necessary Enhancing professionalism among the faculty, who serve as role models for others, will have a beneficial effect on these groups There is limited evaluation of individual faculty members and students of professionalism in our school. A new series of evaluation processes is necessary We need specific policies to deal with transgressions in professionalism We need coursework on professionalism

A program to increase the awareness of medical professionalism in the entire community of VCU SOM 19 Components of Medical Professionalism Altruism

Accountability Excellence Respect for others Personal commitment to life-long learning Duty Honor and integrity (KUMC definition) 20 Challenges to Professionalism

Abuse of power Discrimination Bias Breach of confidentiality Arrogance Greed Misrepresentation

Impairment Lack of conscientiousness Conflict of interest (KUMC definition) 21 Unprofessional Behavior Unmet professional responsibility Lack of effort toward selfimprovement and adaptability

Poor interaction with patients and families Inappropriate relationships with health care professionals 22 Teacher-learner relationship Mutual trust Respect Responsibility Professional manner Focus on education High quality patient care Ethical conduct.

23 Vignettes 24 A patient witnesses her kitten being mauled and killed by a pit bull. She is in significant distress. She has taken a picture of the cat for legal purposes. She has come to you for treatment of anxiety symptoms. She wants to

show you the pictures, indicating that she feels you cannot understand the depth of her grief without seeing the pictures. 25 Tape Vignettes How could this situation present in mental health training? How should it be handled? 26

VCU School of Medicine Standards of Professional Behavior These standards describe behaviors expected from faculty, housestaff, and students in the School of Medicine: Recognize their positions as role models for other members of the health care team. Carry out academic, clinical and research responsibilities in a conscientious manner, make every effort to exceed expectations and make a commitment to life-long learning. 28 Treat patients, faculty, housestaff and students with

humanism and sensitivity to the value of cultural, social, age, gender, disability and economic diversity without discrimination, bias, or harassment. Maintain patient confidentiality. Be respectful of the privacy of all members of the medical campus community and avoid promoting gossip and rumor. Interact with all other members of the health care team in a helpful and supportive fashion without arrogance and with respect and recognition of the roles played by each individual. 29 Provide help or seek assistance for any member of

the health care team who is recognized as impaired in his/her ability to perform his/her professional obligations. Be mindful the limits of ones knowledge and abilities and seek help from others whenever appropriate. Abide by accepted ethical standards in the scholarship, research and standards of patient care. Abide by the guidelines of the VCU Honor System. 30 Bottom Line Medical Professionalism is an expected behavior in all interactions Faculty Housestaff

Support staff Students 31 32 33 DEPARTMENT OF PSYCHIATRY EVALUATION OF RESIDENT'S PERFORMANCE Professionalism: accepting responsibility for continuity of care, respect, compassion, ethics, integrity, cultural and ethnic sensitivity Options: Unsatisfactory Below Expectations, Needs Remediation

Meets Expectations Exceeds Expectations 34 Faculty Evaluation for Professionalism ? 35 36 Professionalism Committee Process

Discuss/guidance Student Housestaff Faculty Professionalism Committee Modified Informal Complaint Refer 37

School of medicine professionalism contact committee

Dr. Karen Sanders (Chair), VAMC Dr. Cheryl Al-Mateen, Psychiatry Dr. Diane Biskobing, Internal Medicine Dr. Melissa Bradner, Family Medicine Dr. Jan Chlebowski, Graduate Education Dr. Ron Clark, Internal Medicine Dr. Ray Colello, Anatomy Dr. Philippe Girerd, OB/GYN Carol Hampton, Faculty and Instructional Development Dr. Walter Lawrence, Surgery Dr. Joyce Lloyd, Human Genetics Dr. James Messmer, Undergraduate Medical Education Dr. Mary Alice ODonnell, Graduate Medical Education

Dr. Andrea Pozez, Surgery Dr. Elizabeth Waterhouse, Neurology 38 SOM Professionalism Website 39 40

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