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Operations Management Your Garden Gloves Team: Papaya Nick Presented by: Jason, Jimmy, Nick, Rachel, Richard, Sandy Professor: Ying Jiun Hsieh Outline

1. Case Introduction 2. Question Discussion 3. Questions and Answers 1. Case Introduction Your Garden Gloves Company Background: Gardening business Established 5 years ago Substantially business growth Each year 10 new clients and a new employee Currently 8 seasonal employees

1. Case Introduction Your Garden Gloves Company Background: Assign crew to do tasks Crew size range from 2 to 4 workers Largest job took longer time Take a investigation 2. Question Discussion Question 1 Which crew size had the highest productivity? Which

crew size had the lowest productivity? What are some possible explanations for these results? Crew Size Average Productivity per Crew 2 4,234 square feet per day 3

5,352 square feet per day 4 7,860 square feet per day Productivity Ratios Productivity ratios Crew Size

Average Productivity per Crew Productivity Ratio 2 4,234 square feet per day 2,117

3 5,352 square feet per day 1,784 4 7,860 square feet per day 1,965

Explanation Productivity Ratios Productivity Paradox 1. New workers (Grouping of employees with different experience level) 2. Quality of tools 2. Question Discussion Question 2 After a recent storm, a customer called in a panic, saying that she had planned a garden party for the

upcoming weekend and her garden was shambles. The owner decided to send a crew of four workers, even though a two-worker crew would have a higher productivity. Explain the rationale for this decision. Prioritization Critical activity with high importance and urgency

Rational Explanation Time pressure Crew Size Average Productivity per Crew Productivity Ratio 2 4,234 square feet per day

2,117 3 5,352 square feet per day 1,784 4

7,860 square feet per day 1,965 4 people have the highest total output per day 4 workers should complete the work asap Illustration Assumption: Garden size 20,000 square feet Case 1

Case 2 Crew size 2 4,234 ft/day Duration: 4.7 days Crew size 4 7,860 ft/day Duration: 2.5 days

2. Question Discussion Question 3 What is a possible qualitative issue that may very well influence productivity levels that the productivity ratios fail to take into account? Qualitative Issues 1. New company: Founded only 5 years ago Low employee loyalty Solutions:

Offer long-term contracts Provide a career path Develop relationships Qualitative Issues 2. Seasonal work: (weather conditions, location) 6 month operating time No continuous work flow through the whole year Employees may look for permanent jobs drop outs Qualitative Issues

3. Standardization: Standardized processes increase the productivity level of employees Solution: Introduction of standard operation procedures In long term, employees may feel less motivated and reduce productivity level Solution: Assign different tasks from time to time Qualitative Issues 4. Incentive plans that reward productivity can increase productivity

Productivity level influenced by structural division between management and labor Goal: Willingness that workers give their best Solution: Performance related wages Qualitative Issues 5. Experience of workers Employees with longer experience have usually a higher productivity level than less experienced workers 6. Quality of tools

Has an impact of the productivity level 3. Questions and Answers Sources

Operations Management by William J. Stevenson (11th Edition). http://anywhereworking.org/2013/productivity-hack-friday-actionsurgent-important-matrix/ http://upload.wikimedia.org/wikipedia/commons/thumb/5/50/ Michigan_in_United_States.svg/800pxMichigan_in_United_States.svg.png http://de.climate-data.org/location/17804/

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