Bi 1 Tm hiu v du lch Ti

Bi 1 Tm hiu v du lch Ti

Bi 1 Tm hiu v du lch Ti liu ny c xy dng vi s h tr ti chnh ca Lin minh Chu u. T chc SNV v ILO hon ton chu trch nhim v ni dung ca ti liu ny v ni dung khng th hin quan im ca Lin minh Chu u. bit thm thng tin v s h tr ca Lin minh Chu u (EuropeAid), xin vui lng truy cp http://ec.europa.eu/europeaid/ Gii thiu bi Ch 1: H thng du lch Ch 2: Khch du lch l ai? Ch 3: Ti sao khch du lch n Vit Nam? Ch 4: Hng dn vin du lch l g ? 2 Ch 1 H thng du lch nh ngha v du lch?

4 Cc hot ng: i khi ni c tr thng xuyn ca khch; Nhm tha mn nhu cu tham quan, hc tp, vui chi gii tr, ngh dng; Trong mt khong thi gian nht nh (Lut du lch Vit Nam, nm 2005) Ti sao phi phc v khch mt cch tt nht? 5 1. Khch hi lng hn 2. Lin tc c khch 3. Qung b truyn ming 4. Tng thu nhp

5. Cng vic n nh 6. Ting tm cho lng bn 7. Ngnh du lch Vit Nam pht trin Con ang c k ngh tuyt vi Vit Nam c bit l c s gip tn tnh ca hng dn vin Hot ng 1. Tc ng ca du lch Chia cc hc vin thnh 4 nhm . 1. Dng giy A0/A1, bt vit/v phc ha hnh nh theo cc ch sau: Nhm 1 v 2: li ch ca du lch Nhm 3 v 4: nhng nh hng tiu cc ca du lch

2. Phc ha hnh nh v gii thch 3. Cc nhm nhn xt 4. Bnh bu nhm trnh by tt nht 6 Cc tc ng tch cc ca du lch 1. To thu nhp 2. To vic lm 3. Pht trin c s h tng 4. Nng cao cht lng cuc sng 5. C hi giao lu vn ha. 7 Cc tc ng tiu cc ca du lch 8

LLm m xxuu ccnh nh qquuaann m iim h h n n ii vv h t h t

RRcc nn xxin in AAnn nnin inhh vv a ann ttoon n 9 Cc tc ng tiu cc ca du lch vvtt g g n n tt

h t h TTnn t dd g g n n a hhooa c vvtt muu c CChhyy m TThhaayy i

i vvnn hha a nnggooii m moonngg m muunn llnngg n n d hhiinn d p p m m LL

10 Ngnh du lch Cung cp dch v v phng tin phc v nhu cu ca khch du lch n V Vn LL u u ttrr n n

y y u u h h cc H H n ng gd d n n

Cc thnh phn ca du lch v ngnh du lch Ti nguyn Ti nguyn t nhin Ti nguyn vn ha H tng c bn Giao thng in nc Dch v y t v sc khe An ton v an ninh Dch v Lu tr n ung Hng dn v l hnh Vn chuyn Ca hng lu nim, mua sm Dch v khc: sc khe, chp nh...

11 Hot ng 2. Yu t ca ngnh du lch: Chia cc hc vin lm 3 nhm. 1. a cho mi nhm t nht 6 th tranh. Trn mi th ghi mt yu t ca ngnh du lch 2. Cc nhm tho lun trong 5 pht v xc nh xem cc yu t du lch h nhn c thuc nhm yu t no. 3. Tng ngi i din ca mi nhm s gn th ca h vo gc ph hp ca tam gic . 12 13 Chu trnh i du lch L mt qu trnh tun t m khch du lch s dng cc dch v

Mi n v kinh doanh trong chu trnh ny phc v mt hoc mt s nhu cu ca khch, tuy nhin tt c cc n v ny u gp phn cung cp cc tri nghim gi tr cho khch. Hotels, gueshouses Restaurants Tour (tour guide) Tranport vehicle Flights Trains(Stations) Hot ng 3: Cc nhn t trong chu trnh du lch 14 Mi hc vin nhn mt th vi hnh nh l mt nhn t trong ngnh du lch

Tho lun v sp sp cc th theo l trnh ca khch du lch, xut pht t ni h sinh sng n im cui (l im du lch lng bn) Tho lun xem cc th c t ng v tr hay cha 15 Cc nhn t trong hnh trnh du lch 1. Vn chuyn 2. im tham quan 3. Lu tr 4. n ung Homestay Boat Operator 5. Cc nhn t chnh khc??? Meal

? ? ? Travel agent Tour operator Attraction operator Ch 2 Khch du lch l ai? Khch du lch l ai? 17

Khch du lch l ngi i du lch hoc i vi mc ch khc kt hp vi du lch, ngoi tr nhng ngi i hc tp, lm vic hay thc hin cc cng vic c tr tin ti im n . (Lut du lch Vit Nam nm 2005) Hot ng 4: Xc nh khch du lch Lin h h hng, bn b hay ng nghip ca bn v tr li. H c i u khng? H i u v ti sao h n ni ? Bn c ngh h l khch du lch khng? Ti sao? Ghi li nu h l khch du lch hoc khng 18 Ti sao con ngi i du lch? ii ttrr

i i G G K ngh Thm thn h h n n a a o o d

d h h n i n i K K Chung S kin 19 Khch du lch n t u? 20

1. Vit Nam: khch du lch ni a 2. Cc nc khc: khch quc t n t: Chu Chu u u Chu Chu Vit Vit Nam Nam Chu Chu khc? khc? Hot ng 5. Nhu cu ca khch

21 Tho lun nhm (bi tp ng no): Khch du lch CN G khi i du lch? ! 22 Khch du lch cn g? V V n n cch hu

uy y n n h h g g n n h C Ch g ng n

u nu n ii cch h , , m em xxe i i

C C H cng cn 23 Cc tin nghi: ngn hng, in Thng tin lin lc: Internet, bu chnh gi bu thip An ninh, an ton: cm gic h khng b nguy him Ch 3 Ti sao khch n thm Vit Nam? Hot ng 6. Tm hiu v Vit Nam

25 Chia hc vin lm 3 nhm tho lun: 1.Tho lun v vic khch du lch tm hiu v du lch Vit Nam nh th no 2.Lit k cc knh cung cp thng tin cho du khch v Vit Nam 3.Tho lun k v mi knh thng tin. Knh no hiu qu nht v v sau? 4.Nhm trnh by kt qu tho lun Vit Nam ? 26

Khch tm hiu v Vit Nam qua phng tin no? o o b b h h c c S S IIn ntte errn ne ett T

Trru uy y n nm mii n ng g T Tiiv vii,, ii v v p ph h

n ng g ttii n n k kh h cc Khch n Vit Nam v lng bn ca ta nh th no? 27 Ti sao khch n Vit Nam? 28

1. Tri nghim ch thc, th v v thin nhin v vn ha. 2. Khm ph cnh quan tuyt p. 3. Tham gia cc hot ng ngoi tri v th thao mo him 4. Chim ngng v tri nghim nn vn ha a dng ca Vit Nam 5. Tip xc vi ngi dn v tm hiu li sng ca h 6. Tri nghim v cc loi ng thc vt cc vn quc gia 7. Hnh hng. Hot ng 7: Cc im du lch Vit Nam Chia hc vin thnh 3 nhm; mi nhm chn cho mnh mt im du lch. 1. Mi nhm s dng cc ti liu c cung cp ti lp (nh tp gp, sch hng dn, ) nghin cu v mt im chn 2. Nhm c th vit 1 bng giy thuyt trnh nu c thi gian 3. Thuyt trnh v im n nh khi bn tour. 4. Phn thuyt trnh tt nht (c bu chn bi cc nhm) s c nhn gii thng.

29 Khch thch lm g Vit Nam? ii o o g g n n d d b b g iin

ng ii k k k k e T Trre n on go n ng n n

m cc m n cc n 30 T Tm mh hii u un ng g ii d

d n n a ap ph h n ng g ii tth hu uy y n n ttrr

n n ss n ng g Ngm cnh 31 32 Khch thch lm g Vit Nam? 1. Mua hng th cng m ngh 2. p xe 3. Chp nh 4. Thm di tch vn ha lch s 1

4 2 3 33 Khch thch lm g Vit Nam? 1. Tham gia cc l hi 2. Tham quan thc nc v hang ng 3. Tm hiu v ngh nng a phng 4. Xem chim v ng vt hoang d 1 4 3

2 Thm cc im du lch 34 Cc khu di sn v yu t thu ht t nhin 35 Tham d s kin 36 Vn ha 37

m thc 38 Ch 4 Hng dn du lch l g? Hot ng 8.Trng on khch v thuyt minh vin 40 Chia hc vin thnh 4 nhm 1.Xem phn biu din ca ging vin 2.Tho lun v s khc bit gia phn biu din u v phn biu din ln hai? 41

Trng on khch v HDV n n o o g g n n T

Trr a khch n lng bn Phin dch (nu cn) Cung cp thng tin tng qut Qun l hnh trnh

m bo khch hi lng Chi tr cc dch v trong tour X l tai nn, m au iu phi cc hot ng Tip th cc tour n

n o o g g n n T Trr n khch n bn

Chuyn sang ngn ng a phng Chia s kin thc v lng bn, vn ha v thin nhin Gii thiu cc im tham quan du lch chnh Gip trng on qun l khch

Gip trng on x l tai nn/ m au Gip HDV sut tuyn cc hot ng ti thn bn hay trong rng Phn loi HDV 1. HDV ti im 2. HDV a phng 3. HDV khu vc 4. HDV quc gia 5. HDV chuyn (vn ha/lch s/t nhin) 6. Ngi dn on/Trn on tour/iu hnh tour. 42 43

Hot ng 9: Vai tr ca cc loi HDV Chia hc vin chia thnh 5 nhm. Mi nhm s tho lun v vai tr v trch nhim ca mi loi hng dn vin: Mi nhm trnh by kt qu tho lun. Nhm 1: Hng dn ti a im Nhm 2: Hng dn vin a phng Nhm 4: Hng dn vin chuyn

Nhm 3: Hng dn vin quc gia Nhm 5: Ngi trng on/ qun l tour/ iu hnh tour Vai tr ca HDV a phng 1. Qun l v gim st lch trnh 2. T chc tour theo chng trnh 3. Cung cp thng tin chung v a phng theo chng trnh 4. Cung cp thng tin c th chi tit v im tham quan. 44 Hot ng 10. Nhim v chnh ca HDV a phng

Cc hc vin chia lm 3 nhm; mi nhm nhn 68 tm th mu 1.Mi i tho lun xem vai tr chnh ca hng dn vin a phng l g. 2.Vit vo mi tm th mt vai tr. 3.Cc nhm i nhng tm th ca h cho nhau. 4.Nhm nhn c nhng tm th s chn ra trch nhim m h ng v sau dn tm th ln tng/bng/giy. 5.So snh cc kt qu vi nhng nhim v ti Slide 46, 47. Ging vin s gii thch r nhng im khc nhau. 45 Trch nhim ca HDV a phng 46 1. Dn on v ch ng

2. Gii thiu cho khch v a khch n lng bn v gia nh bn 3. Gip khch v gip HDV sut tuyn hiu vn ha a phng 4. Gip khch v HDV sut tuyn tm hiu ng vt hoang d trong khu vc 5. Ch ra cc loi thc vt hay cy thuc m bn thy hay cc loi khc trong rng 6. Ch cho khch thy cc tha rung v gii thch tp qun trng la v hoa mu Trch nhim ca HDV a phng 7. Gip khch mang vc cc hnh l nng, cng knh m bn thn khch khng mang c . 8. Gip khch chun b cc mn n bn u thch 9. Gip v m bo an ton cho tour 10. Bo v bn sc vn ha ch cho khch cch ng x ph hp 11. Bo v mi trng v ng vt hoang d.

47 Cm n s tham gia ca cc bn! ng gp Ti liu ny c xut bn vi s phi hp ca Chng trnh o to k nng du lch c tc ng cao cho khi lao ng ph thng (HITT) do Lin Minh Chu u ti tr v T chc Lao ng Quc t (ILO) ti Vit Nam. Ti liu ny s c s dng o to k nng du lch cho cc nhm hng li mc tiu trong ngnh du lch Vit Nam nhm nng cao hiu qu lao ng v tnh chuyn nghip, tng c hi vic lm v thu nhp. T chc Pht trin H Lan (SNV) l n v trin khai chng trnh o to ny. Chng trnh HITT hon ton chu trch nhim v ni

dung ca ti liu ny v ni dung khng th hin quan im ca Lin minh Chu u. bit thm thng tin v s h tr ca Lin minh Chu u (EuropeAid), xin vui lng truy cp http://ec.europa.er/europeaid/

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