TECHNOLOGY AND PRACTICE AS ONE Enhanced Technology Support

TECHNOLOGY AND PRACTICE AS ONE Enhanced Technology Support

TECHNOLOGY AND PRACTICE AS ONE Enhanced Technology Support Model Disclosure Statement None of the nurse planners or speakers have anything to disclose relevant to the content of this program.

Learning Objectives Describe current and ongoing challenges with technology adoption in a large community health system Discuss the technical and skills gaps identified after a multi- year journey implementing clinical

information systems Provide solutions which can be leveraged to increase technology adoption, staff engagement and competency Describe outcome measurements About Virtua

Comprehensive healthcare system headquartered in Marlton, NJ 3 Hospitals Health and Wellness Centers

Urgent Care Clinics Occupational Health Post Acute Care Retail Fitness Centers/Spas EMR implemented in most inpatient care areas

Achieved the Stage 6 designation of the HIMSS Analytics Electronic Medical Records (EMR) Adoption Model. Where We Started

Barriers The wake up call New EMR

New Culture where Technology and Practice are One We are not installing technology for its own sake, but rather to enable a clinical practice change. So if we want to deliver real value through IT, we need to ensure we use Information Technology to change practice; in our case, change nursing care delivery. (Murphy, 406)

Key Stakeholder Change Agents Clinical Transformation Team Learning Delivery

Leadership End Users End Users Two way Communication & Collaboration at all levels

Outcomes CTT Team Rounding I-Team

Learning Delivery Help Desk Calls Trends

Metrics Cost Savings End User Satisfaction

Issues Recognition Criteria End User

satisfaction End User Satisfaction Mentor communication

Clinical Champions Ongoing Challenges THANK YOU

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