Riverhawk World Class Solutions for Global Applications Corrective

Riverhawk World Class Solutions for Global Applications Corrective

Riverhawk World Class Solutions for Global Applications Corrective Action Training Document CORRECTIVE ACTIONS Our goal at Riverhawk is to work with our suppliers to help avoid future problems and to help towards continuous improvement.

Each problem has its own unique situation and may require a thorough investigation. Effective Corrective Actions should also be used for preventative problem solving which will help both of us to succeed. Quality Rejection Process Nonconforming Material Is Identified @ Riverhawk 1. Disposition made by Riverhawk Engineering

2. Riverhawk Quality will generate a SCAR Supplier Corrective Action Request Form # 502 3. Supplier will review SCAR and A) complete the root cause of the problem & B) Corrective Action to Prevent Recurrence (Root Cause Analysis) 4) Supplier to respond within 2 weeks of receipt. If additional time is required for a corrective action please contact the Buyer.

Root Cause Analysis Example: Five Whys: The vehicle will not start. (the problem/reject) Why? - The battery is dead. (first why)

Why? - The alternator is not functioning. (second why) Why? - The alternator belt has broken. (third why) Why? - The alternator belt was well beyond its useful service life and not replaced. (fourth why) Why? - The vehicle was not maintained according to the recommended service schedule. (fifth why, a root cause) C/A: Place vehicle on a service schedule Corrective Actions Other Examples of Root Cause Analysis Tools

Pareto Analysis Cause and Effect Diagram (4 MS Man, Methods, Material & Machinery). Corrective Actions Riverhawk can assist in problem solving if needed. Your buyer is your Point Of Contact and will involve the appropriate personnel @ Riverhawk to answer questions or provide additional information.

Corrective Actions Refer to Riverhawk Determining the Root Cause and Corrective Action of a Problem for additional assistance in completing an effective Cause/Corrective Action

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