How To Investigate Complaints of Harassment And Discrimination

How To Investigate Complaints of Harassment And Discrimination

How To Investigate Complaints of Harassment And Discrimination You Received a ComplaintNow What? Investigate harassment, discrimination, retaliation, safety and certain other types of complaints. 10 Common Investigation Mistakes

Failing to plan. Ignoring complaints. Delaying investigations. Losing objectivity.

Being distracted during interviews. Using overly aggressive interview tactics. Not conducting a thorough investigation. Failing to reach a conclusion. Failing to create a written report. Failing to follow up with those involved. Make a Plan Good investigators will first create a plan that answers these questions:

Who will investigate? What will be investigated? What evidence needs to be collected? Who will be interviewed? Be Objective Dont form an opinion till the investigation is complete. Dont pass judgment or form an opinion based on personal feeling or prior dealings.

Never make assumptions unless you have facts and data to back it up. Be alert to any potential conflicts of interest. (i.e. personal relationship with either party.) Maintain Confidentiality Protect the integrity of the process. Do not discuss in Social Quarters or General Meeting. Never share information with a member if he or she wasnt directly involved. Dont promise an employee/member that his or her complaint will remain confidential,

because it might be necessary to share the information down the road. The Investigative Report Every report should include:

The incident being investigated, with dates. The individuals involved. Key factual findings and credibility determinations. Applicable employer/lodge policies or guidelines. Summaries of witness statements. Specific conclusions. Issues that couldn't be resolved. Board actions taken.

How Credible Are The Witnesses? Plausibility. Is the witness's version of the facts believable? Does it make sense? Demeanor. Does the witness seem to be telling the truth? Motive. Does the person have a reason to lie? Corroboration. Are there documents or other witnesses that support the witness's version of events? Past record. Does the alleged wrongdoer have a past record of inappropriate conduct? Avoid Aggressive Tactics Ask straightforward questions to get straightforward

answers, and always be respectful. Deliver fairness & respect. Do not conduct interviews in the publics view or earshot. He SaidShe Said Gather physical evidence the might validate the complaint prior to interviewing witnesses. Plan the order in which the interviews will be conducted. Plan questions in advance and use openended questions to draw information out

of the witnesses. Quick and Thorough Time is of the essence. Stretching an investigation out over a lengthy period tells the complainant that the alleged misconduct isnt important. More difficult to collect evidence and get witnesses to talk. Details are forgotten. Documents disappear. Bad behavior continues. Focus on the witness/person being interviewed.

Reach a Conclusion Document factual findings in a written report. Weigh the evidence and determine whether lodge policy was violated. Finalize the investigation in writing. Follow Up Submit the findings to the board, who will determine what disciplinary action to take. The Board of Officers should be able to determine how people in similar situations have been disciplined. Notify the employee/or member who made the complaint that action was takeneven if details cant be shared for privacy reasons.

Appeals should be decided with reference to the applicable statutes, by-laws and based on all the evidence in the record. Reintegrate the employees/or members involved back into the lodge, shifting focus from the complaint to the changes the investigation has brought about. Remind managers that retaliation wont be tolerated, and check back within six months to ensure that there has been none. Review the investigation to determine what could be done better the next time. Look for patterns in complaints that might suggest more training is needed to avoid similar problems in the future. Prevent Sexual Harassment, Discrimination and Retaliation Complaints. Cultivate a Respectful Environment for your employees, members and guests.

Recently Viewed Presentations

  • Class Slides Set 16B Brains The brains .

    Class Slides Set 16B Brains The brains .

    Lateral view of the brain. The illustration shows the increase in the cerebral cortex of the brain. The cerebral cortex integrates sensory information and selects responses. Understanding Physical Anthropology and Archaeology, 9th ed., p. 107 The brains . . ....
  • Location: Cedar Falls/Waterloo & Blackhawk Co, Iowa Some

    Location: Cedar Falls/Waterloo & Blackhawk Co, Iowa Some

    Location: Cedar Falls/Waterloo & Blackhawk Co, Iowa Some of the driving Scientific Questions: Can a simple land-surface model (GAPS) be used to predict the effect of tillage on soil health? How different are air temperatures over tilled and no-till fields?...
  • CHM 4412 Chapter 13 - University Of Illinois

    CHM 4412 Chapter 13 - University Of Illinois

    Fluorescence is an emission of light due to an optical transition between states of the same spin multiplicities (e.g., singlet to singlet). Since this is an allowed transition, it is intense and fast.
  • 100 100 Cub Scouting 100 What is the

    100 100 Cub Scouting 100 What is the

    On the Boy Scout length-of-service pin, what color is the plastic backing? Green. Questions and Answers - Game 3 ... Which Venturing award encourages Venturers to adopt a healthy and active lifestyle? Quest Award. Questions and Answers - Game 3....
  • Minnesota Bridges to Excellence National Pay for Performance

    Minnesota Bridges to Excellence National Pay for Performance

    Cardiac care management tool, and rewards for care compliance Up to $160 pcppy Heart Stroke Recognition Program (HSRP) Cardiac Care Link (CCL) Diabetes care management tool, and rewards for care compliance Up to $100 pdppy Diabetes Provider Recognition Program Diabetes...
  • 6 Traits Overview for students - Mrs. Moffitt's Class

    6 Traits Overview for students - Mrs. Moffitt's Class

    * There are 6 Traits of good writing. Knowing these traits and using them when you write will make writing easier and make you a better writer. * These are the things that are found in all good writing. All...
  • Russia - RCAS

    Russia - RCAS

    When the Soviet Union collapsed, many of the post-Soviet states inherited nuclear facilities and even nuclear weapons. Remote areas of eastern Kazakhstan used to serve as a testing ground for Soviet nuclear devices. Residents were sparsely distributed and no one...
  • Popular Cat Breeds * One of the oldest

    Popular Cat Breeds * One of the oldest

    Popular Cat Breeds * One of the oldest breeds known * Descendant of Egypt and worshiped as sacred * Extremely affectionate, quiet, highly intelligent, and alert. Very active and be taught to retrieve! Brought to U.S. from England Affectionate, great...