Online Strategy and Extended Chat Services for Campus

Online Strategy and Extended Chat Services for Campus

Online Strategy and Extended Chat Services for Campus Admission Websites networking with campuses to provide seven-day support for extended hours 7 am to 8 pm Monday through Friday 9 am 2:30 pm Saturdays 11 am 4:30 pm Sundays Agenda 1. 2.

3. 4. 5. 6. 7. Online Strategy Campus Perspective Extended Hour / Weekend Support Success Coaching Services Chat Setup & Reporting Getting Started

Questions & Answers 2 Online Strategy Access Quality Affordability Collaboration Strategy 1: Ensure all student have online access to high quality support services.

Online Strategy Strategy 1: Ensure all student have online access to high quality support services. The Online Learning Consortium suggests that students enrolled in online education experiences should have access to three areas of support including academic (such as tutoring, advising, and library); administrative (such as financial aid, and disability support); and technical (such as hardware reliability and uptime, and help desk).[1] While many campuses provide access to these services at a space on campus, students enrolled in online courses or programs often have unequal access to these services when participating at a distance. It is true that some campuses have developed ways to support students at a distance, but often do so under special circumstances and not as something that is a common practice. It is important for students at a distance who participate in online courses and programs to receive comparable support services as their peers who are on campus. As a system,

students have access to a handful of statewide services, include tutoring services through Smarthinking and test proctoring sites. Awareness of these services and variability of how campuses offer these services continues to be an issue for students and faculty members. See Quality Framework Access Retrieved from https://onlinelearningconsortium.org/about/quality-framework-five-pillars/ on May 12, 2017. [1] Online Strategy Action Step: Statewide Student Support Center (Action A) - Minnesota State will provide its institutions and their students with access to a centralized support center during extended hours managed by staff who can assist students synchronously via phone, chat, text/SMS, or web conference. Staff at this support center will supplement, not replace, the human or financial resources

campuses currently provide to their students. [1] See Quality Framework Access Retrieved from https://onlinelearningconsortium.org/about/quality-framework-five-pillars/ on May 12, 2017. Campus Perspectives Metropolitan State University Julio Vargas-Essex, Director of Admissions Northland Community

and Technical College Mary Fontes, Dean of Student Services North Hennepin Community College Melissa Leimbek, Director of Admission and Registration Started with admissions pages 27% of our chats were outside of normal business hours; now people can get

questions answered Reports with student information is very helpful to continue relationships with the students How does the online support center help students, veterans and

campuses? MinnState.edu Extended Hour / weekend support Success Coaching Services Campus website Coaching Skill-set with

Student Success Technolog ies ISRS: eApplication eServices: StarID Transferology/VETS/DARS CAREERwise/GPSLifeplan Brightspace What

gener al help does the online suppo rt center provid e? Success Coaching Services through

the co-branded chat What do the students see? Chat: Minnesota State Free Application Period What functionality is available? Proactive Chat Conditional Link

Member Institution logo here Chat Chat with with aa success success coach coach from from Minnesota Minnesota State

State Getting started Identify pages where you would like the Proactive Chat and/ or conditional links active Training with staff first (30-60 minutes) Share code with campus IT web staff for placement/launch Reporting Reports are sent weekly/monthly Reports are sent in excel format via

SecureFileShare (used to be called MoveITSecurely) https://securefileshare.minnstate.edu o o o o o o Last Name First Name Topic (general)

Subject (more info) Date Created Channel o Email Address o Mobile Phone o Home Phone o o o o

Street City State/Province Postal Code Getting Started Questions To explore partnering through the co-branded chat, please contact us [email protected] 1.800.456.8519

Thank you! [email protected] Toll free: (800) 456-8519 | International: +1-651-5560596 For TTY communication, contact Minnesota Relay Service at 7-1-1 or 1-800-627-3529 networking with campuses to provide seven-day support for extended hours 7 am to 8 pm Monday through Friday 9 am 2:30 pm Saturdays 11 am 4:30 pm Sundays

Recently Viewed Presentations

  • Article IV Special Projects Supplemental Instruction (SI) FY 2017

    Article IV Special Projects Supplemental Instruction (SI) FY 2017

    Organic Chemistry, Systems Physiology, Pharmaceutical Chemistry, Intro to Pharmacology, Molecular Biology and Pharmaceutical Biotechnology, Biopharmaceutics and Pharmacokinetics, Medicinal Chemistry, Poison Management and Drug Abuse, Infectious Disease Therapeutics, Pharmacology, Endocrine Therapy, and Neuropsychiatric Therapeutics. Workshops
  • Business Promotion-An Integrated Marketing Communications ...

    Business Promotion-An Integrated Marketing Communications ...

    Times New Roman Arial Monotype Sorts Default Design Main Characters of Business Marketing Business Promotion-An Integrated Marketing Communications Perspective IMC Strategic Planning Process Communication Goals Business Advertising Public Relations Sales Promotion: Trade Shows Trade Shows (cont.) Direct Marketing Slide 10...
  • Hookah/Waterpipes 101  Stanford University In this presentation What

    Hookah/Waterpipes 101 Stanford University In this presentation What

    Hookah's History . Do you think that is true? …clouds made by hookah was just "water vapor" Teacher. Talking Points: (Click) Originated in ancient Persia and India and spread throughout the Middle East and Asia to Turkey during the Ottoman...
  • Event t_0 from the CLC

    Event t_0 from the CLC

    Electronics Simulation in the Photon Transport Monte Carlo Preamp model Receiver/discriminator circuit CAFÉ driver circuit model Examples Summary Preamp Model So far, the effect of the preamp has been ignored, although some degradation in rise-time was included. This was just...
  • Use of renewable energy to allow precision agriculture in the ...

    Use of renewable energy to allow precision agriculture in the ...

    Use of renewable energy to allow precision agriculture in the third world. Case Study: Senegal, West Africa. Abdoulaye Samba. Wednesday, April 13, 2011
  • Sections 1 - 3 (Read pages 126-153) - Central Bucks School ...

    Sections 1 - 3 (Read pages 126-153) - Central Bucks School ...

    Aufbau Principle - Electrons occupy the orbitals of lowest energy first. Pauli Exclusion Principle - Atomic orbitals can hold up to 2 electrons, which have opposite spin. Hund's Rule - Add electrons individually, then pair up #10 - What are...
  • Rhetorical Modes - California State University, Bakersfield

    Rhetorical Modes - California State University, Bakersfield

    RHETORICAL MODES WHAT ARE RHETORICAL MODES? Different methods of writing which you can incorporate into your writing to make it more effective Use the modes to your advantage - as a writer (to make your essay stronger) - and for...
  • Two Different Cultures Side by Side: Spain and Morocco

    Two Different Cultures Side by Side: Spain and Morocco

    Two Different Cultures Side by Side: Spain and Morocco. Billed Fee: $3,870.00 . To really learn about a different culture, you have to experience it first-hand. We will learn from teachers, and families, in both Spain and Morocco. IES will...