RCN Grande Wave Business Services Company Overview 2018
RCN Grande Wave Business Services Company Overview 2018 101/26/2020 Confidential for discussion purposes only Who is RCN Grande Wave Business RCN Grande Wave are 3 award-winning Cable & Fiber MSO Brands in the US providing high-speed internet, digital TV and phone services that have merged under 1 Management Company Patriot Media. RCN Grande Wave deliver high-performance networks that are diverse, flexible, and scalable up to 100 Gbps. From Video Transport and Dark Fiber to Ethernet, Internet Access, and Private Networks, we deliver access and bandwidth in metro markets throughout the U.S. We own the network on which we deliver our solutions, RCN Grande Wave can build customized and unique solutions, and provide a level of customer support that other carriers simply cannot match. With over 25 years of experience, RCN Grande Wave is committed to the highest level of service and support, which is demonstrated by our simple provisioning process, dedicated customer managers, and an overall company culture that believes the customer comes first.
2 | 01/26/2020 Confidential for discussion purposes only Company Overview 199 3 Founded in 1993 1st American facilities-based overbuild provider 3 | 01/26/2020 199 7 Full-service Fiber Rich Network 200 6 2008
2009 Acquired ConEdison Communicatio ns Creation of RCN Business All digital network Confidential for discussion purposes only 2010 Acquired by ABRY Partners; Managed by Patriot Media 201 7 Acquired by TPG Capital, Google Capital; Managed by Patriot Media,
Merged with Grande & Wave Network Coverage Area 1 Company 3 Brands 6th largest cable operator in the U.S. 4 | 01/26/2020 Confidential for discussion purposes only RCN Grande Wave Business Services Facts and Figures 925,000+ residential and business customers served 17,000+ fiber route miles 100+ connected data centers 20+ connected financial exchanges 12 colocation centers 100+ carrier hotels and central offices 5 | 01/26/2020 Confidential for discussion purposes only Why RCN Grande Wave Business RCN Grande Wave Business topped PC Mags Business Choice Awards for second year in a row
Ranked highest for overall satisfaction. Best overall Internet service. Highest ranking in value. 6 | 01/26/2020 And most likely to recommend. Confidential for discussion purposes only Network Overview Total Network Ownership RCN Grande Wave owns and operates its dense all-fiber network; 99.99% availability across our network and allows us to build custom solutions for customers Highest Network Density One of the highest fiber density and building count of any metro fiber provider in our footprints Award Winning Service Financial Services Leadership Low Latency Hub Model Media Leadership Diversity 7 | 01/26/2020
We provide our customers with award-winning customer support and industryleading emergency response RCN Grande Wave is a leading network provider in the financial services space; the companys network carries trillions of dollars in trades each day Our Low Latency Network delivers the lowest latency routes between critical exchanges and data centers in our markets RCN Grande Waves commitment to connect to every major data hub within its footprint enables the company to be a critical player in Cloud services market. We are connected to stadiums and arenas, media venues, video distribution hubs, and broadcast centers throughout the U.S. RCN Grande Wave offers unique options for network routes and building access utilizing utility rights-of-way and conduit throughout our markets Confidential for discussion purposes only RCN Grande Wave Business Solution Overview Metro Ethernet connections up to 100 Gbps; DIA, E-Line (PTP) and E-LAN (Mulit-Point) Business Trunking; including PRI, Analog, and SIP interfaces Full-featured Business Voice offering; including Business Phone with Call Manager and Hosted Voice Managed Router, LAN, Switch, Wifi Broadband Internet access with download speeds up to 1 Gig (not all markets) Dark Fiber
Dedicated Local Project Managers, Sales Engineers, and 24/7 business support 8 | 01/26/2020 Confidential for discussion purposes only Business Services 9 | 01/26/2020 Confidential for discussion purposes only Business Services *Some services are not available in all markets 10 | 01/26/2020 Confidential for discussion purposes only Why Agents Love RCN Grande Wave Partnership Choice Technology Faster response
Simple,direct contact Tailored solution Reliable Support and Installation Channel Mentality Overbuilder mentality Diverse from Incumbent Flexible Pricing Highest Payouts Opportunity Protection Fiber install within 30 days Speculative Build Model Custom network configuration Robust SLAs 11 | 01/26/2020
Confidential for discussion purposes only Where to Find RCN Grande Wave Service Fiberlocator (www.fiberlocator.com) Intelisys web portal Telarus web portal Masterstream portal (agent and reseller) 12 | 01/26/2020 Confidential for discussion purposes only Service Check and Order Processing Initial Serviceability Request 1 Day Company gives RCN Grande Wave the customers names, address and service request. RCN Grande Wave preforms a survey either by desktop or physical walk-out to determine cost and scope.
Survey 3-5 Days Pricing CM creates ROI model and sends pricing to Partner Sales Order Form (SOF) 1 Day Indirect Manager Creates Order Form Signed SOF is sent to Indirect Manager Closed Won 1 Day
SOF is signed and approved by Management. Handed off to our Project Management Team (PM). Internal Approvals 3-5 Business Days Equipment, Risers, Construction, Etc approved by GM 13 | 01/26/2020 Desktop- typical turnaround is 3-5 business days. Confidential for discussion purposes only RCN Grande Wave
Channel Manager reviews and submits survey if Near Net Physical- typical turnaround is 3-5 business days. Install Process (cont.) Kick Off Meeting (fiber only) Construction 14 | 01/26/2020 3-5 Days Usually takes place 1-2 weeks after closing. PM meets via phone or in person to determine timelines and scope of project. Fiber non-lit up to 90 business days from
closing Coax lit-building 1-5 business days from closing Time intervals and progress are given to contact during the Kick Off Meeting. Install parameters Fiber lit-building 45 business days from closing Install Complete RCN Grande Wave completes install and preforms test of circuit or modem. Billing Does not bill until
install has been completed. Monitoring- For Enterprise (fiber) customers only. All equipment is monitored 24/7 by our TAC department. Welcome email with escalation procedure after billing begins. Includes Circuit and IP information Confidential for discussion purposes only Coax non-lit building 15-30 days from closing NOC 24x7x365 centralized NOC Out of Region Backup (PA) Integrated OSS Architecture Full-time monitoring Full-time fault management Full-time alarm data collection
Full-time alarm filtering Full-time trouble reporting Equipped with complete disaster recovery backup capability including a network wide backup power system Active Monitoring of all Voice, Video, and Data 15 | 01/26/2020 Confidential for discussion purposes only Front Office Support NY Tri-State Market Melissa Rose Channel Manager 212-784-8091 [email protected] Texas Markets Gabriel Casanova Channel Manager 512-878-5400 [email protected] New England Market
Confidential for discussion purposes only Back Office Support Post-Sales Commissions Camille Patchoski Customer Account Manager 570-270-15808 Michael Chopick Customer Account Manager 570-270-1142 Michael Chopick 570-270-1142 [email protected][email protected][email protected]
17 | 01/26/2020 Confidential for discussion purposes only Marketing Support www.RCNGrandepartners.com is our Agent Portal, contact your CM today for login access or go straight to the portal to request a login Master Agents and Sub Agents can work with the local Channel Manager and local Marketing teams to develop ways to target new business and send promotions to your customer base MDF funds are available RCN Grande Wave supports local events and charities and wants to help you grow your business! Funds are limited - it is best to work with your local CM a year in advance before October when budgets are set. 18 | 01/26/2020 Confidential for discussion purposes only
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