Informal Consumer Complaints Submit a complaint at consumercomplaints.fcc.gov
Informal Consumer Complaints Submit a complaint at consumercomplaints.fcc.gov Complaints can be filed about:
Billing Availability Service Quality Unwanted Calls Indecency Loud Commercials Accessibility And More Or - Share Your Experience
1 Informal Consumer Complaints Fill Out Form 2 Informal Consumer Complaints Email Updates (sample) 3
Informal Consumer Complaints What Happens Next Complaints received by the FCC: Could be served on a provider Educational information could be sent Another agency might be involved Could be shared among the FCC If served on a provider: Provider reaches out to the consumer Provider responds directly to consumer (has 30 days)
Provider also responds to the FCC Periodic updates sent to consumer by the FCC 4 Informal Consumer Complaints How Your Complaint Is Handled 5 Informal Consumer Complaints https://www.fcc.gov/consumer-help-center-data
6 Informal Consumer Complaints Consumer Support Line 888-CALL-FCC M-F 8:00 am - 5:30 pm est 7 Consumer Help Center: www.fcc.gov/consumers
Consumer Complaint Portal: www.consumercomplaints.fcc.gov FCC Consumer Support Line: 888.CALL.FCC FCC Disability Rights Office: www.fcc.gov/disability e-mail: [email protected] Phone: 202-418-2517 Individuals who are deaf or hard of hearing and use American Sign Language (ASL) and video relay service can contact the FCC via videophone by dialing: 844-432-2275 Archived webinar will be online available at: www.fcc.gov/events (search by date)
Supported by Daniel Levinson, Inspector General, United States Department of Health and Human Services. Also supported by Sen. Barbara Boxer and Rep. Nancy Pelosi. Polling and focus group show early approval of proposal from electorate
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