Informal Consumer Complaints Submit a complaint at consumercomplaints.fcc.gov

Informal Consumer Complaints Submit a complaint at consumercomplaints.fcc.gov

Informal Consumer Complaints Submit a complaint at consumercomplaints.fcc.gov Complaints can be filed about:

Billing Availability Service Quality Unwanted Calls Indecency Loud Commercials Accessibility And More Or - Share Your Experience

1 Informal Consumer Complaints Fill Out Form 2 Informal Consumer Complaints Email Updates (sample) 3

Informal Consumer Complaints What Happens Next Complaints received by the FCC: Could be served on a provider Educational information could be sent Another agency might be involved Could be shared among the FCC If served on a provider: Provider reaches out to the consumer Provider responds directly to consumer (has 30 days)

Provider also responds to the FCC Periodic updates sent to consumer by the FCC 4 Informal Consumer Complaints How Your Complaint Is Handled 5 Informal Consumer Complaints https://www.fcc.gov/consumer-help-center-data

6 Informal Consumer Complaints Consumer Support Line 888-CALL-FCC M-F 8:00 am - 5:30 pm est 7 Consumer Help Center: www.fcc.gov/consumers

Consumer Complaint Portal: www.consumercomplaints.fcc.gov FCC Consumer Support Line: 888.CALL.FCC FCC Disability Rights Office: www.fcc.gov/disability e-mail: [email protected] Phone: 202-418-2517 Individuals who are deaf or hard of hearing and use American Sign Language (ASL) and video relay service can contact the FCC via videophone by dialing: 844-432-2275 Archived webinar will be online available at: www.fcc.gov/events (search by date)

www.fcc.gov/outreach For further FCC outreach questions: [email protected]

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