Behind the Scenes: An operational view of the

Behind the Scenes: An operational view of the reading list challenge Natalia Gordon MA FHEA Information Services Librarian Leeds Beckett at a glance 13 Schools (from 4 Faculties) 2 campuses: Leeds City Centre & Headingley

20,787 students (2017-18) VLE MyBeckett (Blackboard) Range of courses accelerated, full-time, part-time, full year (Long thin year), etc. Central fund (Share-B) for items on reading lists Reading list project history

2013 Project group created Rebus:list chosen as RLMS 2014 Soft launch of the system First reading list inputted 2015

1,000th list inputted into the system Started in current post Reading list project history 2016 CIU Orders Review 2017 All lists inputted

2016-17 - 97% coverage across subject areas StART Programme (all module codes changed) Reading lists today Currently have 3,808 lists total

Includes different types of modules:

Active Inactive Ghost Study Abroad/Placement No reading list 2017-18 - 95% coverage of lists for active modules 2,546 lists for 2017-18

Work on the number of modules by an academic year basis Continuous Improvement Worked with the Continuous Improvement Unit (CIU) Produced a process diagram which tracked the entire resource list

process from List Acquisition, to Inputting to Ordering to Updating lists. List Acquisition Areas of Improvement

Module Information Quality of lists Wait Time Staff Workload Module information Issue There was no definitive list of what modules were

running when Solution Report from Banner = up-to-date module information Business Objects (Bob) Report Quality of lists Issue Resources identified for module validation were

different to resources listed in handbooks Solution Use either handbooks or lists forwarded by academic staff QA to use Rebus:list as part of module validation Wait Time Issue Academics work to deadline last minute reading lists

Solution Use Bob report to prioritise modules Enrol onto modules to access handbooks Enrol onto modules Staff Workload Issue

Increased staff workload at the beginning of each term both in the inputting of the lists and processing orders Solution Use Bob report to prioritise modules Increase the number of staff inputting lists New Process

Pros More streamlined process Decision-making was quicker Ability to prioritise workload

C&A workload spread over months rather than the weeks before term starts An up-to-date list of active modules Resources available for students when they need them. Cons Took a long time to set/train individuals to run the process. Highlighted discrepancies between what should be in the system (via Banner) and what was actually happening within

the modules Little impact on academic engagement with the system mixed feedback Sustainable? Going forward New RLMS for 2018-19 Impact of LTI on this process Moving from implementation to maintenance

Different KPIs Anything else? Any questions? Contact: Natalia Gordon [email protected] @BeckettLibrary