Rami Okasha Executive Director of Strategy and Improvement
Rami Okasha Executive Director of Strategy and Improvement @ramiokasha A changing approach Compliance Collaboration
How good are care services? EXCELLENT VERY GOOD GOOD ADEQUATE WEAK UNSATISFACTORY Over 85% of care is assessed
as good, very good or excellent Significant variance by setting and sector First standards in 2002 23 separate standards 2,042 mostly input statements Only regulated health & care
Used primarily for inspection The task in 2015 Single set of standards across health & social care Designed around a set of overarching principles Developed by people who experience & provide care Designed to be future-proof
5 principles Dignity and respect Compassion Be included care
Responsive Wellbeing& support Five general standards I experience high quality care and support that is right for me. I am fully involved in all decisions about my care and support. I have confidence in the people who support and care for me. I have confidence in the organisation providing my care and support.
I experience a high quality environment if the organisation provides the premises. Whats launched now? One set of standards across all health and social services 5 standards - 146 statements Relevant across planning, assessment, commissioning,
delivery No big bang in the roll-out How are the new standards different? Human rights and wellbeing Outcome focused
Outcome focused Person-led Decoupled from settings 1 Human rights and wellbeing
Describes what a care service needs to do to meet the minimum. Describes the quality which I
am entitled to experience. 2 Being person-led Staff will treat you politely at all times.
Staff call you by your preferred name or title at all times.
If you need help, your request will be dealt with politely and as soon as possible.
I get the most out of life because the people and organisation who support and care for me have an enabling attitude and believe in my potential. I experience warmth, kindness and compassion in how I am supported and cared for, including physical comfort when appropriate for me and the person supporting and caring for me.
I experience care and support where all people are respected and valued 3 The outcome focus Space Size Your room
12.5 sq.m. Your ensuite Communal space 3.5 sq.m. for basin, toilet and shower 3.9 sq.m. / person
(not including corridors) 3 The outcome focus I have enough physical space to meet my needs and wishes. I can independently access the parts of the premises I use and the environment has been designed to promote this.
3 The outcome focus Care Inspectorate registers care homes We will publish expectations on room sizes Guidance describes inputs known to work well Quality is measured
through the lens of a persons experience 4 Decoupled from settings I am fully involved in assessing my emotional, psychological, social, and physical needs at an early stage, regularly, and when my needs change. If I have a carer, their needs are assessed and support provided. I am enabled to live in my own home if I want this and it is possible
If I am supported and cared for by a team or more than one organisation, this is well co-ordinated so that I experience consistency and continuity Whats the Care Inspectorates response to the standards? Is this a good regulated
care service? To what extent am I getting the right care and support at the right time to meet my needs and wishes?
Care Inspectorates response No big bang approach 1 Is this a good regulated care service? We will set out our expectations clearly
2 3 New model of inspections from April 2018 - gradually 4 Scrutiny of strategic commissioning
Outcome focused New inspections model - April 2018 onwards Quality indicator framework using standards for self-evaluation May well change themes / grades
Proportionate, intelligence-led, risk-based Recognise that care services are not being asked to meet all standards alone Commitment to work together during 2017 Scrutiny of strategic commissioning Quality indicator framework with SE at core
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