Case Processing Department Mission of MCCR The mission of the Maryland Commission on Civil Rights is to ensure equal opportunity to all through the enforcement of Marylands laws against discrimination in employment, housing, and public accommodations; to provide educational and outreach services related to the provisions of this law; and to
promote and improve civil rights in Maryland. Mission of Case Processing Department Our primary mission in case processing is to assist the agency in furthering its mission through our Intake and Investigative services Cleveland L.
Horton II Deputy Director Catherine Skaggs HRR Supervisor Joan Cole Intake Supervisor Carlos Loria HRR IV
Joann Nixon Administrative Aide Phillip Wikes HRR II Maria Andrews HRR IV
Willie Owens HRR IV Valerie McNeal HRR III David Pavanal HRR III Gregory Logan HRR III
Bonnie Hernandez HRR IV Gloria Klatt HRR III Lindsey Moran Adm Spec III Paulette Keefer
Adm Spec III Linda Watkins Henry HRR IV Octavia Marshall HRR I Adrianne Munroe
HRR III Shawn Essien HRR III Nicole Brooks Office Secretary Linda Mason HRR Supervisor
Emily Pate HRR III Case Resolved Phone Internet Mail
Complaint Drafted and signed by CP Prima Facie Elements Met Complaint served to RP (Within 10 days) Case Scheduled for
Mediation Case scheduled for FFC Case Sent to Investigations Intake Members of Intake Unit Joann Cole HRR Supervisor
Gloria Klatt HRR III Fax Prima Facie Elements Not Met Valerie McNeal HRR III Octavia Marshall HRR I Joann Nixon Administrative Aide
Nicole Brooks - Office Secretary (Receptionist) Walk In/ Appt Case Aborted Development/ Issuance of RFI (30 45 Days)
Initial Case Review (1-15 days) Conduct Fact Finding Conference (60 120 Days) Development of IP Plan (15 30 Days) Resolution
Prepare for Fact Finding Confeerence (45 60 Days) Case Scheduled for FFC Case Sent to Investigations Gather Additional Info/
Issue Finding (120 180 Days) Initial Case Review (1-15 days) Development/ Issuance of RFI (60 150 Days) Final Case
Review (210 270 Days) Issuance of Written Finding (270 300 Days) Investigations Unit Rebuttal Period (150 210 Days)
Linda Mason HRR Supervisor Maria Andrews HRR IV Shawn Essien HRR II Phillip Wikes HRR II David Pavanal HRR III Gregory Logan HRR III Lindsey Moran Admin Spec III Paulette Keefer Admin Spec III Emily Pate HRR III Adrianne Munroe HRR III Catherine Skaggs HRR Supervisor
Bonnie Hernandez HRR IV Linda Watkins-Henry HRR IV Carlos Loria HRR IV Willie Owens HRR IV NPC Request for Reconsideration (300 315 Days) PC
Conciliation Denied Case Closed Resoulution Gather Information from CP (30 45 Days)
Granted Case Remanded back to Inv Development of IP Plan (15 30 Days) Gather Information from RP
(45 60 Days) Case Forwarded to Legal Furthering Our Mission Good customer service Actions consistent with our mission Focus on proper resolution not quick resolution
State interest included throughout PTA Proper Preparation Thorough Investigation Appropriate Finding/Resolution Proper Preparation
Thorough Intake Efficient Case Management Timely Review of Case File IP Plans RFI (Request for Information)
Thorough Investigation Well documented notes (Case File & IMS) Stay on course (Importance of IP Plan) Address all allegations contained in charge Appropriate
Finding/Resolution All evidence to support finding included in case file No new information presented in finding Resolution includes States interest Proper resolution not quick resolution Changes to CPD Cross Training Reformatted our Written Finding/Investigative Worksheet
Added FFC Increased efforts in obtaining training for staff Developing ways to have more interaction between staff to discuss difficult cases Intake
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