Ethics - cwagweb.org

Expanding Access to Justice Changing the World of Legal Services Jeff Bell Chief Executive Officer CWAG | July 20, 2016 The Need for Legal Services is Clear

People are most likely to ignore or address their legal problems themselves 46% do nothing 16% seek help from family or friends 15% seek formal help Accessing Justice in the Contemporary USA: Findings from the Community Needs and Services Study, ABA 2014. Between 70 and 80 percent of civil cases in local courts involve a pro-se litigant. Connecticut Law Review, Jessica K. Steinberg, February 2015..

3 People are Underserved People want help

57 million Americans have legal issues 72% said lawyers are difficult to reach 74% said they dread the though of talking to a lawyer 72% said that most lawyers will try to take advantage of you 9 out of 10 respondents said if cost were even more affordable they would seek legal help. ABA study/survey showed:

Only 9% spoke with an attorney when they called 32% of those who called never even spoke to a human; they only got voicemail 42% of law firms took three or more days to respond to voicemail or online intake forms 4 Consumers Are Demanding

Evolution and Change The demand for change is everywhere The Gig Economy is changing how we work Whether it is Uber, TaskRabbit, UpWork, Fiverr, Lyft or LegalShield People are working differently. Aligned with Millennial Values They want things on their terms and they have more options than ever.

5 The Sharing Economy Changing how we consume: More Supply (Uber and AirBnB) More Organized Demand (Amazon, eBay) More Transparency (Kayak, TaskRabbit, Angies List)

More Competitive Price/Value (Hotwire, Overstock) 6 Meeting Customer Demand for Legal Services We must: Raise Awareness and Educate Leverage Technology

Drive Accountability 7 How LegalShield is Addressing the Future of Legal Foundation: A Responsive, Accountable & Qualified Network 8

The Differentiator: The LegalShield Provider Network A unique & proprietary network of dedicated law firms Comprehensive coverage A Member Bill of Rights Unlimited Advice & Consultation 25% Preferred Member Discounted Hourly Rate DIY + Lawyers

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