edin_nap_uni_white_97-2003.pot - Edinburgh Napier University

edin_nap_uni_white_97-2003.pot - Edinburgh Napier University

A Systems Thinking Approach to Connecting and Aligning CSR Responses to Social Need in Scotland * Miles Weaver, Steven Paxton, Anne-Marie Reilly, Hock Tan, Kenny Crossan * [email protected] @DrMilesWeaver / @VolActionFund Session Outline Presentation Aim: To identify the themes in connecting and aligning CSR/Sustainability responses to the real and emerging challenges in Scotland and methodological concerns in the KTP project Rationale for Knowledge Transfer Partnership (KTP) project with the Voluntary Action Fund (Scotland) Adopting a soft systems methodology approach to the KTP Emerging themes of the problem from the pilot study with VAF employees and trustees

Towards building a conceptual system model(s) Future directions and research agenda Session Outline Presentation Aim: To identify the themes in connecting and aligning CSR/Sustainability responses to the real and emerging challenges in Scotland and methodological concerns in the KTP project Rationale for Knowledge Transfer Partnership (KTP) project with the Voluntary Action Fund (Scotland) Adopting a soft systems methodology approach to the KTP Emerging themes of the problem from the pilot study with VAF employees and trustees Towards building a conceptual system model(s) Future directions and research agenda VAFs Vision That people and communities are thriving, active, self-organising, resourceful, and connected. VAFs Mission

To release existing and potential resources within communities by investing money, increasing capacity and building relationships. Grant programmes 2014-15 Violence Against Women Fund 11M Total Funds Distributed 19.9M Community Safety Grant 4.1M Volunteering Grants 1M

Community Grants 40K Glasgow Transformatio n Fund 1M Equality Grants 2.7M Rationale for KTP KTP Overall Aim: To design and establish a grant-making and development support platform that connects and aligns the CSR activities of Scottish Businesses and the real and emerging challenges in Scotland. VAFs Strategic Plan 2014 18: 1. To develop and manage innovative programmes that invest in communities to achieve social change 2. To diversify its funding sources to supports its mission (i.e. not

just funding from central and local government, develop partnerships with businesses aligned to CSR/Sustainability activities) CSR/Sustainability in Context CSR/Sustainability is ever changing area for research and practice Host of definitions and perspectives on Corporate Social Responsibility (CSR) Social, economic, environmental, stakeholder, voluntariness dimensions (Dahlsrud, 2008) Triple Bottom Line (TBL) approach to sustainability (Elkington, 1997) Critics question whether it delivers true sustainability (e.g. Pagell and Wu, 2009; Nunes et

al., 2014; Porter, 2011; Porter and Kramer, 2011) Embedding Sustainability with a goal of creating Sustainable Value (Laszlo and Zhexembayeva, 2011) Doing well by doing good distinguishing the right from the good DesJardin (2014) CSR Vs. Shared Value (Porter and Kramer, 2011) Creating shared value CSV enhances social and economic conditions in the community, which then simultaneously enhances the companys competitiveness = Businesses should reconnect business goals with societal goals, and go beyond CSR efforts (Porter and Kramer, 2011; Scagnelli and Cisi, 2014) CSR Shared Value Value: doing good

Value: economic and societal benefits relative to cost Citizenship, philanthropy, sustainability Joint company and community value creation Discretionary or in response to external pressure Integral to competing Separate from profit maximisation Integral to profit maximisation Agenda is determined by external reporting and personal preferences Agenda is company specific and internally generated Impact limited by corporate footprint and CSR

budget Realigns the entire company budget Shift towards new business models Need for business to rearticulate the place they hold in society, comply with community standards and to develop long-term healthy business models (Lacy, Haines and Hayward, 2012; Porter, 2011) Key Enablers include (Lazlo, 2005; Laszlo and Zhexembayeva, 2011; Zadek and Radovich, 2006; Porter, 2011): innovation, learning and partnerships Companies pursuing product stewardship strategies: integrating stakeholder views into business processes. Drivers: civil society, transparency and connectivity (Hart, 2005; 2008). Shaped by ever changing customer perception and legal requirements (Banerjee, 2001) Threat or Opportunity for VAF? VAF seek to address: How can VAF bring more resources into communities? Clear picture of the challenges and opportunities

Develop services to support Scottish Businesses in: Defining and setting CSR/Sustainability priorities Developing purposeful CSR/Sustainability responses that address real and emerging need in Scotland Gain first-mover advantage Influence the debate & channel CSR/Sustainability in Scotland to societal need Forging greater connectivity between the key players to address Grand Challenges Scottish Government Local Government Business in the Community Grant-makers and funding bodies Universities Individuals/Citizens Scottish Businesses CSR responses

? Scotlands Third sector Alignment of CSR responses to real and emerging need Scottish Businesses CSR responses ? plus Partnerships Scotlands Third sector National Aspirations and the

Policy Framework Scotlands fifteen National Outcomes: The purpose of Government; 50/50 by 2030: Working for Diversity in the Board Room; Creating a Fairer Scotland: What Matters to you The Scottish Business Pledge: Living Wage Zero Hours Contracts Workforce Engagement Invest in Youth Balanced Workforce Innovation Internationalisation Community Prompt Payment Session Outline

Presentation Aim: To identify the themes in connecting and aligning CSR/Sustainability responses to the real and emerging challenges in Scotland and methodological concerns in the KTP project Rationale for Knowledge Transfer Partnership (KTP) project with the Voluntary Action Fund (Scotland) Adopting a soft systems methodology approach to the KTP Emerging themes of the problem from the pilot study with VAF employees and trustees Towards building a conceptual system model(s) Future directions and research agenda Why mess around with SSM? The blind men and the Elephant John Godfrey Saxe (1816-1887) The companies perspective: In a Glass Darkly.. SSM helps us [VAF] see in the

glass less darkly! now I know in part.. 1. Summary of problem situation: unstructured 7. Take action to improve the problem 6. Debate possible changes which are both systematically desirable & culturally feasible 2. Identification of alternative potential views or themes of the problem 5. Compare conceptual model (in

4) with real-world actions (as in 1 & 2) Iterate 3. Formulate a root definition for each theme or view using CATWOE real world systems thinking about real world 4. Build a conceptual system model for each root definition Checkland (1981) 1. Summary of problem situation: unstructured 7. Take action to

improve the problem 6. Debate possible changes which are both systematically desirable & culturally feasible 2. Identification of alternative potential views or themes of the problem 5. Compare conceptual model (in 4) with real-world actions (as in 1 & 2) Iterate 3. Formulate a root definition for each theme or view using CATWOE

real world systems thinking about real world 4. Build a conceptual system model for each root definition Adapted from Checkland (1981) 1. Summary of problem situation: unstructured 2. Identification of alternative potential views or themes of the problem 7. Take action to improve the problem Grounded Theory Methodology (GTM), case study approach and SSM. Development of RPD to model case studies in

6. Debate possible ongoing research project (following Sutrisna and Barrett, 2007) changes which are both systematically desirable & At least eight case-studies: culturally feasible VAF employees and trustees VAF funded organisations Other grant-makers 5. Compare Sector leadership groups conceptual

model (in Scottish Government (multiple department) 4) with real-world Scottish local authority actions (as in agencies 1 & 2) and Umbrella groups Business development real world *Scottish Businesses (inc. SMEs) Iterate systems thinking about real world * Supplemented of CSR/Sustainability reporting in Scotland 3. Formulate a root definition for each theme or view using CATWOE

4. Build a conceptual Methodological consideration: How do we reach population saturation / Use GTM system model for approach data sources? eachwith rootother definition Adapted from Checkland (1981) Grounded theory methodology and rich picture diagrams

Take into account more of the richness and complexity of the real world to produce broad roughly right theoretical framework (Barrett and Barrett, 2003) The rich picture diagram (RPD) technique within the SSM is defined as a pictorial summary of the actual situation in the systems world based on inquiries or observations of the real world (Patching, 1990) RPD has been found superior to the narrative text in presenting the case study storyline (Barrett et al., 2006) RPD is subject to continuous change to the point of saturation (further data collection fails to add or change anything within the diagram). Thus, from the SSM point of view, the RPD will continue to be drawn throughout as new information becomes available (Checkland and Scholes, 2005). Rich Pictures refined by focus groups

Focal question for RPD There are many social, economic, environmental, stakeholder, voluntariness issues and challenges facing Scotland today. How joined up are the Government, the Private & Civil Society [third sector] in addressing these challenges and issues? Focus groups themes Encapsulating the problem situation in a Scottish context Perceptions and Understanding of CSR/Sustainability in a Scottish context Alignment and connectivity of business priorities and objectives to address the real and emerging challenges in

Scotland Stewardship, social capital and agents for change Session Outline Presentation Aim: To identify the themes in connecting and aligning CSR/Sustainability responses to the real and emerging challenges in Scotland and methodological concerns in the KTP project Rationale for Knowledge Transfer Partnership (KTP) project with the Voluntary Action Fund (Scotland) Adopting a soft systems methodology approach to the KTP Emerging themes of the problem from the pilot study with VAF employees and trustees Towards building a conceptual system model(s) Future directions and research agenda 1. Summary of problem situation: unstructured 2. Identification of

alternative potential views or themes of the problem Formulate a root definition for each theme or 7. Take action to view using CATWOE (Smyth, 1975) for each improve the case-study grouping with a representative problem sample. 6. Debate possible Methodological considerations: changes which are both 1. Verify with a representative sample of

systematically desirable & existing population OR culturally feasible 2. New population (i.e. industry representatives) 5. Compare conceptual model (in 4) with real-world ** Departure from Sutrisna and Barrett (2007) actions (as in 1 & 2) real world Iterate 3. Formulate a root definition for each theme or view

using CATWOE systems thinking about real world 4. Build a conceptual system model for each root definition Adapted from Checkland (1981) 7. Take action to for each root definition within Research team builds a conceptual system model improve the each case-study group problem 1. Summary of Verified by advisory group of representatives inc. KTP Advisor, government, third problem situation: sector (including VAF trustees and funded organisations),

business community 6. Debate possible unstructured changes which are both Methodological considerations: systematically desirable & 1. Clustering themes and perspectives around each CSM for each root culturally feasible definition 2. Identification ofus towards the whole? 2. Will this move 5. Compare alternative potential conceptual model (in views or

themes of ** Departure from Sutrisna and Barrett4) (2007) with real-world the problem actions (as in 1 & 2) real world Iterate 3. Formulate a root definition for each theme or view using CATWOE systems thinking about real world 4. Build a conceptual system model for each root definition Adapted from Checkland (1981) 1. Summary of

problem situation: unstructured 7. Take action to improve the problem 6. Debate possible changes which are both systematically desirable & culturally feasible 2. Identification of alternative potential views or themes of the problem 5. Compare conceptual model (in 4) with real-world actions (as in 1 & 2) Iterate 3. Formulate a root

definition for each theme or view using CATWOE real world systems thinking about real world 4. Build a conceptual system model for each root definition Checkland (1981) Session Outline Presentation Aim: To identify the themes in connecting and aligning CSR/Sustainability responses to the real and emerging challenges in Scotland and methodological concerns in the KTP project Rationale for Knowledge Transfer Partnership (KTP) project with the Voluntary Action Fund (Scotland) Adopting a soft systems methodology approach to the KTP Towards building a conceptual system model(s)

Emerging themes of the problem from the pilot study with VAF employees and trustees Future directions and research agenda Emerging themes from Rich Pictures One participant on the problem situation: Its a broken jig saw I feel very little is joined up sectors have different priorities not on same wave length [Arms folded] RPD: VAF Staff RPD: VAF Managers RPD: VAF Trustees Emerging themes from Rich Pictures Government sets priorities; so do Businesses and the third sector are expected to align. Both Government and Business hold the money, time and resources. What are the appropriate priorities and whom should set them?

The group drew out the private sector and discussed the idea that the private corporations were there first and foremost to make a profit and that some used CSR as a tick box process although through discussion the group agreed that the private sector plays a very important role in society Emerging themes from Rich Pictures There are competing priorities and lack of anchor points that identify real and emerging need. What mechanisms are required to reconcile competing priorities so that the third sector can align its programmes? One group drew leaders of the Scottish Parliament and discussed how the third sector felt

that they expressed and input emerging needs to the Government but sometimes the information through political interference fell into a black hole Emerging themes from Rich Pictures Weak connectivity. What connections are strong, weak and/or missing given the various worldviews of stakeholders? One group drew hands not touching between sectors and no to gadgets, mobile phones, media devices, indicating that people should talk face to face. Another group drew mountain peaks each sector at the top unable to communicate and connect across the chasm. Emerging themes from Rich Pictures Communicating priorities and listening to those that understand need. What communication channels exist to influence decision-making [with whom that

holds the power] in setting the priorities? The group made reference to the third sectors use of evidence and case studies to show needs and a line lead from the black hole (that occurs when feeding information in to the government) out to the word opportunities the group then connected this line with the private sector Emerging themes from the Rich Pictures The Big Squeeze Doing more with less. What is the nature of the way in which the third sector is changing and in adapting to its environment? One group drew the council being squeezed and discussed the pressures on all areas to do more with less money

Emerging themes from the Rich Pictures Central theme: Leadership and governance of the processes involved is a central theme in the problem situation. What is the nature of the leadership & the governance of networks issues? holistic governance of networks (Nikoloyuk et al., 2010; Pirson and Turnbull, 2011; Zadek and Radovich, 2006) Stewardship theory - governing assets responsibly and in the best interest of the company and other stakeholders, including the environment (Pirson and Turnbull, 2011) Summary VAF seek to identify the themes in connecting and aligning CSR/Sustainability responses to the real and emerging challenges (Note: not need) in Scotland so that VAF can bring more resources into communities Adopted a grounded theory methodology (GTM), case study approach and SSM approach. RPD being central to model the case studies in ongoing research project. Adapting Sutrisna and Barrett (2007).

Methodological consideration(s): How do we reach population saturation / Use GTM approach with other data sources? Build root definitions with representative sample of existing population or new? Clustering themes and perspectives around each CSM for each root definition How do we see the whole (i.e. holistic governance of networks)? Follow the SSM framework (back to the real world)

Recently Viewed Presentations

  • The Fur Trade in Canada - Weebly

    The Fur Trade in Canada - Weebly

    Challenge to the HBC domination of the fur trade in Canada. Enter the North West Company The North West Company 1783 several companies trading furs merged into the North West Company Although owned by English Canadians, French traders were employed....
  • CS211 - Cornell University

    CS211 - Cornell University

    >5 <5. Binary Search Tree (BST) A binary search tree is a binary tree that is ordered and has no duplicate values.In other words, for every node:. All nodes in the left subtree have values that are less than the...
  • CHARACTER ANALYSIS To view BROWSE and highlight FULL

    CHARACTER ANALYSIS To view BROWSE and highlight FULL

    B a s i c s i n a B o x Character Sketch at a Glance RUBRIC STANDARDS FOR WRITING A successful character sketch should present a vivid picture of the personality and physical appearance of the person give...
  • Image Formation Ed Angel Professor Emeritus of Computer

    Image Formation Ed Angel Professor Emeritus of Computer

    Possible and is actually simple for simple objects such as polygons and quadrics with simple point sources In principle, can produce global lighting effects such as shadows and multiple reflections but ray tracing is slow and not well-suited for interactive...
  • JROTC Military Ball

    JROTC Military Ball

    Uniform Standards Duties and responsibilities of uniform wear Uniform wear standards Uniform wear do's and don'ts Uniform Standards 36. Male cadets are prohibited from wearing hair in braids, dreadlocks, twists, curls, ducktail, pageboy, Mohawk, bulk styles, or any other faddish...
  • Based on the Novel, Hatchet, by Gary Paulsen

    Based on the Novel, Hatchet, by Gary Paulsen

    Once in the story, Brian wanted to get the survival kit inside a plane which he had no way to enter. Brian used his hatchet to make a hole, so that he could enter. Success fell upon Brian, and so...
  • Expressing necessity: must and have to

    Expressing necessity: must and have to

    Present Progressive (continuous) Simple Present Tense. Simple past Tense. PC. Activities. Now. SPT. Activities. past. SPT. Activities. regularly. The differences between
  • Believing a Lie - Westside Church of Christ

    Believing a Lie - Westside Church of Christ

    Did believing a lie have consequences for the Judean prophet? v. 26. Why didn't the liar get killed! Rev. 21:8. Inescapable fact: the young prophet believed a lie and it made him go against God's will; and there were dire...