BRK3167 Determine your role in a managed service Meera Mahabala, Group Program Manager Clay Wesener, Senior Program Manager Managing a Cloud Service Custome r Partner Microsoft
Public Cloud Servicing Users User Management, Security and Identity Configuration Define, develop and operate business process Application Define, develop, test and operate Customizations Monitor and Manage Non Production Deployments (Dev/Build/Sandbox)
Customer Specific Activities, Supported by Partner, enhanced by Microsoft Life Cycle Services Manage Application Updates, Customization Quality and Updates 24/7 Application Monitoring and Notifications Application Platform Diagnostics, Platform Updates, patches, updates and upgrade rollouts
Networking Management Infrastructure Management and deployment Infrastructure Data Center Networking, Power and Cooling Infrastructure capacity, scale up and down Platform security High availability and disaster recovery Supported and Managed by Microsoft
Servicing and Operations scenarios Scenario Sign up through CSP portal Request deployment of Sandbox/Production Access/ permission issue in AX7 client (e.g. purchase manager cant log in to AX7) Customization issue (VAR/ ISV solution) update (e.g. AX7 module code update) Microsoft Critical hotfixes (e.g. Binary hotfix for Security\Privacy\ Compliance)
End User/Application Errors that requires Microsoft Fix (e.g. bug in sales order creation) Proactive fixes for critical system health issues (e.g. SQL connection failure) Planned/ unplanned OS updates/ Azure outages (e.g. windows security updates) Customer Notified Request\Validate
Partner/ISV Microsoft Request Deploys Complete Triage\Validate Code Change
Approve Identify\Deploy Scenario : Deploying an Environment Deploying an Environment Customer Request an Environment
Deployment from LCS Environment is deployed Add Users to the Environment Partner / IT Admin Microsoft
Scenario : Debugging a Advanced Production Issue Debugging Production Issues Environment Monitoring Tools User Activity SQL Insights
One Box Debugging (Test Data) Debugging an Advanced Production Issue Review Environment Monitoring Request a Sandbox Refresh Production
Environment is refreshed to Sandbox Debugging One Box connected to Sandbox SQL Azure Deployed Temporary Sandbox SQL DB access
authorized by Customer Partner / IT Admin Debug Issue Identify Resolution Resolve Data or Request Hotfix
Deployment Microsoft Report an issue in Production Customer Environment Monitoring Demo
Scenario : Deploying a Microsoft Hotfix Deploying a Microsoft Application Hotfix Customer reports an issue through AX Client IT admin/Partner gets notified
IT admin/Partner uses tools in LCS and starts troubleshooting Customer On finding the root cause, IT admin/Partner checks Issue Search in LCS for a fix
IT admin/Partner downloads the hotfix Customer validates the change IT admin/Partner submit a request to the Microsoft Service Engineering team to apply changes to
Production IT admin/Partner applies the hotfix on dev/build/sandbox environments Partner / IT Admin Microsoft Service Engineering team deploys the validated
changes to Production Microsoft Deploying a Microsoft Hotfix Demo Dynamics AX Working together : Customer, Partner,
Microsoft. Related Sessions BRK3169 Overview of Lifecycle Services Meera Mahabala, Clay Wesener BRK3174 Speed up your Dynamics AX Code upgrade: tips and techniques to stay continually current Tariq Bell BRK3168 How to operate and service the Microsoft Dynamics AX Cloud
Christian Wolf, Robert Badawy BRK4024 Develop, build, test and deploy your Dynamics AX applications Robert Badawy Free IT Pro resources To advance your career in cloud technology Plan your career path
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Connect with community of peers and Microsoft experts https://techcommunity.microsoft.com Please evaluate this session Your feedback is important to us! From your PC or Tablet visit MyIgnite at http://myignite.microsoft.com From your phone download and use the
Ignite Mobile App by scanning the QR code above or visiting https://aka.ms/ignite.mobileapp 2016 Microsoft Corporation. All rights reserved. Scenario : Deploying a Microsoft Hotfix Microsoft deploys the environment
1mm - .04µm dia Applications of micro end milling Micro end milling vs. Conventional end milling Feed/tooth to tool radius Cutting conditions Detection of tool wear Various cutting force analyses Previous analyses Analytic cutting force of the conventional end mill...
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Inception is Not the Requirements Phase 4.1. Introduction Inception is the initial short step to establish a common vision and basic scope for the project. ... The agile approach is centered on humans not documents; The UML will play little...
Unstructured or semi-structured format. Typically conducted face-to-face. Often involves repeated interviews with the same respondent. Relies on verbal accounts of social realities. Typically individual interviews but can be groups. In-depth Interviewing Predominantly used for theory building as opposed to hypothesis...
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