Communication Skills - Loudoun County Public Schools
Communication Skills Business Management Previous Topics: The Scope of Management Management Roles, Functions, Skills and Values Benefits & Limitations of Leadership Styles Applying Leadership Styles to Business Situations
Skills of Good Managers Personal & Business Ethics Social Media in the Workplace Communication Formal & Informal Communication Methods for Resolving Conflict Benefits of Developing Partnerships Communication Skills
Objective We will explain how corporate culture influences formal and informal communication . Essential Questions
How does a corporations shared values and behaviors influence communication? What does it mean to have an open or restricted communication climate? Shared Values
How are the shared values of a corporation identified? Mission & Vision Statement As an employee, how do you know what the corporations expectations are for behavior? Policies & Procedures How can the managers of a corporation help to define the communication climate? Communication Policies Defining Communication It has been
estimated that managers communicate more than 2/3 of each work day. It is important to set expectations on Channels of Communication Verbal or Face-to-Face Including phone calls, meetings,
public relations Written Including emails, faxes, memos, proposals Nonverbal Communication Electronic Including email, social media, Communication Climate The culture of a corporation influences the communication climate. Closed or Restricted relies on topdown decisions and adheres to numerous rules and strict disciplining for violations
of established procedures; communication tends to be formal. Open encourages creativity and problem solving at all levels and supports communication & information sharing. Formal Communication A formal communication network is the system of official channels that carry organizationally approved messages. Communication channels
generally follow the reporting relationships in the firm. Communication flows upward, Informal Communication An Informal communication network includes the unofficial ways that employees share information across an organization. Small, informal groups The Grapevine Relies heavily on interpersonal communications and e-mail
Usually refers to exchanges between employees who get along well Think About It Consider movies like The Social Network and The Internship. What type of communication climate do organizations like Facebook and Google seem to have? Why? Consider The Devil Wears Prada.
Closing Task #1 1. How does an organization establish shared values and beliefs? 2. How would an employee know the companys expectations for communication behaviors? 3. Describe the differences between an open communication climate and a Essential
Communication Skills Objective Questions We will identify methods for resolving conflicts. What are some strategies that a
manager could use to help resolve conflict? What are the elements of successful conflict resolution? The Office Season 2: Episode 21 Conflict Resolution http://www.youtube.com/watch ?v=BBO1_XBrbzQ
Communication Conflicts Conflict is interference by one person with the achievement of another persons goals. Conflict within organizations can be desirable or undesirable. Good managers are prepared to deal with conflict! Desirable Conflict A small amount of conflict is sometimes beneficial to:
Challenge employees Stimulate new ideas This type of conflict exists because the goals of each manager differ. When employees discuss and resolve their conflicting goals, the organization can benefit. Undesirable Conflict Too much conflict can be harmful. Undesirable conflict results when the actions of any person or group interfere with the goals of
the organization. Employees who dislike others and carry grudges often cause problems for an organization. Preventing Conflict Encourage open-mindedness to eliminate many of the causes of conflict. Examine all arguments to reach a compromise and a win-win situation when possible. Arbitrate among interests to
determine what is best for the organization. Resolving Conflict Avoidance Strategy Take a neutral position or to agree with another persons position even though it differs from your goal or personal belief. Compromise Strategy Everyone involved agrees to a mutually acceptable solution, usually stemming from a thorough discussion of the goals and the best
way to achieve them. Win/Lose Strategy No one compromises! Most dangerous approach Successful Conflict Resolution Elements of successful conflict resolution: Communication Coordination Cooperation Identify the true issue that
needs to be resolved between the parties in conflict! Closing Task #2 Describe at least two different strategies for resolving conflict. List the elements of successful conflict resolution. Essential Communication
Skills Objective Questions We will describe the benefits of developing partnerships within the organization and with the community.
What are the potential benefits of building partnerships within a company or organization? What are some potential benefits of developing partnerships with
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