Gaining the Competitive Edge with Business Etiquette X420 Discussion Session # 29 Business Etiquette Discussion Session #29 Professional Etiquette Dining Etiquette Cocktail Parties Correspondence Etiquette
Office Etiquette Office Romance Etiquette Abroad Skip These Tips.. And you are certain to perform the ultimate... C-L-M Career Limiting Move Professional Etiquette
You only have ONE opportunity to make a good first impression First Impressions Within 30 seconds people judge your Economic level Educational level Social position
Level of sophistication Level of success Within 4 minutes people decide your Trustworthiness Compassion Reliability
Intelligence Capability Humility Friendliness Confidence Are First Impressions Lasting? YES Made with emotional not rational brain Once made rational brain seeks validation Dont want to change opinions Labels helps make sense of world Experience teaches us validity of first impressions Making Positive First Impressions
Determine audience Identify their expectations Establish objectives Dress, behave, and communication in a way that reflects audience expectations A,B,Cs of Image Appearance Color, wardrobe, grooming Behavior Etiquette, civility, attitude Communication Verbal, nonverbal, written
Professional Etiquette Meeting and Greeting Handshake: offer entire hand, web-to-web, shake lightly and release Know whom to introduce first Junior to senior Fellow worker to client Eliminate slang/jargon from your vocabulary Always on time, always organized, always ready Business networking in social situations
Never introduce yourself by your title Name tags on your right shoulder Keep your right hand free Stay informed of current events Maintain eye contact Showing Respect Always use last names with customers
unless they are about your age and rank Dont keep customers waiting Escort clients out When someone of higher rank or from outside the organization enters, everyone in the office stands Junior employees stand until seniors sit Business Cards
Manage business card exchanges flawlessly Always have a supply of cards Ask for someones card before offering your own Present card face up Take time to look at received card NEVER turn down an offered card Be selective when distributing cards Be aware of international card etiquette
Lunch/Dinner Meetings You can survive! Lunch/Dinner Host Consider preferences of guests Give specifics Make reservation and reconfirm day before Arrive 10 min early, look at table, meet server Greet guest at entrance. Guest precedes down
aisle. Guest gets best seat. Seat yourself to their left. Offer menu advice to guests, order easy-to-eat food and limit drinks for yourself Lunch/Dinner Guest Reply promptly to invitation Only cancel on very urgent business
Be on timecall restaurant and send message to host if late If you arrive before host, you may sit at table but eat nothing but water until host arrives Never order the most expensive item Take no notice of check. Do NOT offer to leave tip Thank your host! Lunch/Dinner Meetings-Beginnings Stand on the right side of your chair and enter from your left Napkins go in lap asapfold toward waist Toasts may be offered before eating and after dessert. Both are initiated by host. Toasted party does NOT drink to himself
Pass to the right and do not help yourself firstpass salt and pepper as a set Lunch/Dinner Meetings-Ordering Food Decide on your menu selections quickly Order medium-priced food Think about the mess factor Dont order alcohol Do not share a dessert
Lunch/Dinner Meetings Dealing with the Food Put your napkin in your lap Wait for all people to be served before beginning Know which silverware to use with which food Cut your meat one bite at a time Break off small bites of bread and butter only one bite at a time
Hold wine glass by the stem for whites and by the bowl for reds Take cues from the host-if in doubt, watch and copy Lunch/Dinner--Foods Soup--dip spoon into soup sideways away from you. Sip from side. Tip bowl only for last drops. Never crumble saltines in soup Rest spoon on plate when finished. Saladeat salad with fork, use knife only as last resort. Leave utensils on plate at 10:20 position DessertSlide utensils down from top as dessert is served. Place both on plate when finished
Lunch/DinnerDifficult Foods AsparagusEat with fingers unless in sauce, then use knife and ford BaconOnly very crisp bacon may be eaten with fingers PastriesCut in halves or quarters and eat with fingers or fork French friesEat with fingers if served with sandwiches or burgers
Grapefruit halvesEat with spoon, leave juice Lemon WedgeSqueeze over fish with fingers PastaSeparate a few strands with folk. Twirl onto fork with tines held again plate PotatoesEat baked potatoes with a fork. Skins with knife and fork. Move butter from butter plate to potato with fork. Never mash potatoes on plate. Eat chips with fingers Lunch/Dinner--Taboos
Elbows on table Salt/pepper on food before tasting Talking with mouth full Drinking with food in mouth Gesturing with silverware Pushing back or stacking plates at end of meal Answering or placing cell phone calls at table Dunking anything into coffee or water Making a fuss over incorrect orders
Arranging hair or applying makeup at table Picking your teeth at the table Asking for a doggy bag Lunch/Dinner Meetings-Formal Place Settings Lunch/Dinner Meetings-Formal Place Settings Lunch/Dinner Meetings-Silverware Lunch/Dinner Meetings--Extras Dont eat with your mouth full Keep one hand in your lap unless you are eating
European style Remove anything from your mouth with the same implement that it went in with (except bones) Eat at a moderate speed Try to maintain some polite dinner conversation Never medicate yourself at the table If you must leave the table, place your napkin in your chair Lunch/Dinner Meetings Easy endings Knife and fork side by side in the 10:20
position on dinner plate The host or person who has issued invitation pays (regardless of gender) If you are paying bill, handle it with waitperson as discreetly as possible As you depart table, refold your napkin simply and leave it to left of place setting Tipping Bartender (when drinking in the bar) -- $1 or 15% or round up
bill to next dollar when paying by the round of drinks Bellman -- $1 per bag Cloakroom attendant If there is no charge tip $1, if there is a fee round up to nearest dollar Doorman (only for getting you a taxi)-- $1 Maitre d (if you want a good table or want to become a favored regular) -- $10 - $20 in a handshake Parking Valet -- $1 - $2 Taxi 15% of fare Waitperson 15%-20% of bill Washroom attendant 50 cents or $1.00 in fancy hotel Wine steward (handed directly to steward)-- $3-$5 per bottle or
15% of bill when billed separately from food Cocktail Parties Work eventnot social Determine your strategy: network with new people or certain known targets Dont just hang out with friends Enter room, step to one side, survey room Move toward friendly faces or already formed group If someone enters your group, greet them and
make introductions Cocktail Party Tips Go to food table firsteasiest place to start conversations Stand in middle of room or near food table, stay away from walls Learn how to hold napkin, plate and glass in one hand Keep one hand free to shake hands
Dont overindulge in alcohol Maneuver among peopledont get stuck Small Talk 3 distinct parts Opener Middle Break away Small Talk Openers Individuals Compliment, weather, food, current event I love your______. Is it a family heirloom? Group
Something pertaining to everyone How do you all know each other? Will you be traveling this summer? Casual acquaintances General comments How has your year been? Small Talk Middle Safe topics Sports, books, movies, theater, art, travel Questions
Ask, listen, elaborate with matching experience, Ask again Be more interested than interesting Small Talk Break-Away Stay no more than 10 min in one place Break-away lines I dont want to monopolize you. Im going to circulate. I see someone I must meet. Tell them you enjoyed speaking with them Discuss next steps Going for food, to next person, etc.
Correspondence Etiquette Every written invitation gets a response unless it asks for money Respond within 1 week Follow directions for response Special instructions (dress code) will be in lower corners Envelope will indicate if you may bring
guest Send Thank you letters Always include a cover letter for written documents Sit on written documents for 24 hours (if possible) E-mail Etiquette E-mail only those people to whom your messages actually pertain to dont send mass or chain letters
M-ake a point of responding to messages promptly A-lways use spell-check and grammar check before sending messagesbe brief and clear I-nclude your telephone number in your message L-earn that e-mail should be used for business rather than personal use dont send anything you wouldnt want to see in public Telephone manners Answer the phone with your name and company (or
department) When placing calls, state your name and company or department immediately when phone is answered Speak clearly State the purpose of your call Only use speakerphone for conference calls Always smile when using the phone Say please and thank you Judge your audience before making small talk
Return your calls Voice Mail/Mobile Phone Use Realize proper usage of mobile phones in business Understand how to leave an adequate voice message Check messages frequently on a daily
basis Avoid using in a restaurant, movie, church, or meeting Limit your conversation when in close quarters Use a quiet voice Dont give out credit card # Refrain from using when driving Office Etiquette
Be self-aware-use common sense Mind your own business Avoid strong cologne Never ever go over your supervisors head Obey your companys business dress attire Keep your germs to yourself Treat every employee with the same respect Do not post things of an offensive nature
No matter your job or your title, always hold yourself to a higher standard The 12 Commandments of Cubicle Etiquette Thou shall not enter another Thou shall realize that everything
persons cubicle unless you are invited. Thou shall not interrupt someone who is on the telephone by using sign language or any other means of communication. Thou shall think twice before interrupting someone who appears deep in thought. Thou shall be aware of how your voice projects. Thou shall realize that speaker phones and cubicles dont mix. Thou shall not discuss a confidential matter in a cubicle
setting. you say makes an impression on your internal customers. Thou shall not make or receive personal telephone calls during the workday. Thou shall not establish eye contact with someone when you would prefer not to be interrupted. Thou shall stand up and walk
toward the entrance of your cubicle when you would like an impromptu meeting short. Thou shall recognize your cubicle is a direct reflection of you. Keep it neat and orderly. Meeting Etiquette Always have your calendar, notebook & pen Never bring up personal
problems/issues in a professional situation Avoid you talk Stay on schedule In conference rooms hang back until power players have taken seats: ends and middle sides of table are power seats Office Romance Dating a supervisor or subordinate is absolutely a no-no Any behavior of a sexual nature on company property gives the
company grounds for legal action Office Romance (When it Happens Anyway) Expect at the very least an office relationship will be frowned upon Risk loss of credibility Difficulty focusing on work Dont use work email or voicemail systems
Remember when it ends you will still have to work with this person Etiquette Abroad Know the various cultural nuances of the particular country Do your homework Problem solving & issues of protocol and chain of command differ greatly between countries Evaluation Questions
Use: Strongly agree Agree Disagree Strongly disagree Dont know 1. I found the presentation of material easy to understand. 2. This discussion session increased my knowledge on the subject presented. 3. I will be able to use some of the information from this discussion session in the future. 4. The presenter was well prepared for this discussion session. 5. This presentation should be repeated in future semesters.
Announcements. Deficiency notices are due by this afternoon. Assignments handed in by computer are graded first. Yes, I am still grading/inserting paper assignments so they will be in the system by the end of the day
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