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Pearson VUE Exam TestingFrequently Asked Questions (FAQs)Pearson VUECertTrackerRegistering for Symantec Pearson VUE Proctored IT ExamsMy Profile/Scheduling an ExamTesting ProcessVouchersDelivering Symantec Exams at Your OrganizationGeneralFor questions unanswered by the FAQ document, please contactGlobal [email protected] VUE:1. Who is Pearson VUE?Pearson VUE provides computer-based testing for information technology, academic, government andprofessional testing programs around the world. Pearson VUE provides a full suite of services from testdevelopment to data management, and delivers exams through the world’s most comprehensive and securenetwork of Test Center Locations in 175 countries. Pearson VUE is a business of Pearson (NYSE: PSO; LSE: PSON),the international media company, whose businesses include the Financial Times Group, Pearson Education andthe Penguin Group.2. What are the steps to taking a Symantec exam?I.II.Prepare for an exami.Participate in training – classroom, virtual, web-basedii.Recommended additional preparation resources – study guides, productdocumentation, hands-on experience)iii.Get certified the right way and be aware of Symantec’s Testing Policies and ExamSecuritySelect an exam and register with Pearson VUE[1] 2016 Symantec

Pearson VUE Exam TestingFrequently Asked Questions (FAQs)III.i.Partners: Locate training paths on PartnerNetii.Customers: Locate exams on our websiteiii.Log in to CertTrackeriv.Locate a test centerv.Pay for the exam to secure your testing location and timeDay of the Exami.Bring two (2) forms of identification and the Pearson VUE confirmation letter3. Can I walk in at a Pearson VUE location and expect to take an exam?24-48-hour advance registration through CertTracker is required.4. What is the admission process for Symantec candidates?The admission process when taking proctored exams includes enhanced security requirements for those wishing totake Symantec exams. The exam registration process is streamlined so that candidates will register for examsdirectly from their own Symantec CertTracker account. This will ensure that exam results flow to the intendedcandidate exam records.In addition to the current identification and admission requirements, candidates who are taking a proctored examwill now be photographed and asked to provide a digital signature. The photograph and signature will become apermanent part of each candidate’s Symantec certification record. Photos taken during the admission process willbe printed on score reports and all candidate data will be securely stored and protected by Pearson VUE. Theserequirements may be modified according to local laws.5. What are the benefits of capturing digital photos and signatures?Digital photos may be used to assure employers that the person presenting the certification credential is the sameindividual who took the exam. Likewise, candidates are given peace of mind knowing that their credentials areprotected. Further, this initiative will help to ensure that Symantec IT certifications maintain their integrity andvalue within the marketplace.6. How will candidate personal information be stored?Both Symantec and Pearson VUE employ rigorous measures to ensure data privacy. Although technical testing isa significant part of Pearson VUE’s business, the company also routinely delivers a variety of other high-stakesexams—everything from medical board licensing exams to the GMAT. The same methodologies used for thecollection, encryption and storage of data for these programs are used for the Symantec certification program.For additional information, each company’s Privacy Policy can be found on:http://pearsonvue.com/legal/privacy/.[2] 2016 Symantec

Pearson VUE Exam TestingFrequently Asked Questions (FAQs)7. What forms of ID are acceptable for candidates to provide at the time of admission to a Pearson VUE testcenter?During the admissions process candidates must provide two (2) valid forms of identification. Acceptable formsof ID are:I.Driver’s licenseII.PassportIII.Other government-issued ID, such as a state/country identification cardIV.Alien registration card (green card, permanent resident visa)V.Military IDVI.School ID – on an exception basis (as long as the school is a part of the SymantecAcademic Alliance)VII.Credit card (as long as it contains a photograph and signature)—as a secondary ID onlyNote: In Japan, the Health Insurance card is an acceptable form of secondary identification.CertTracker:1. What is CertTracker?CertTracker is the database where the Symantec Accreditation and Certification Programs maintain allcandidate assessment and exam records. It allows candidates to track their certification credentials anddownload logos for use on profiles, business cards, etc. CertTracker also includes links where candidates canrequest electronic certificates upon passing an exam. CertTracker.2. How do I know if I have a Symantec CertTracker account already?If you have ever attempted a Symantec accreditation or certification exam, you have an existing SymantecCertTracker account. Click here to access Symantec’s CertTracker. If you need assistance logging into youraccount, select the “Account Recovery” link from the CertTracker login page if you have forgotten yourCertTracker login credentials and follow the instructions provided. If you need further assistance, please contactGlobal [email protected] with your existing CertTracker login credentials.3. How do I set up a new account in the Symantec CertTracker system in order to register for an examat Pearson VUE?If you are a “New User” and have never attempted a Symantec Certification or Accreditation exam, you mustcreate a new Symantec CertTracker account in order to register for an exam at Pearson VUE. For “New Users”- The “Account Activation” email notice will include a link and detailed instructions on how to access the site. Customers: Click here to access Symantec’s CertTracker. Next, click on the “New User” link and[3] 2016 Symantec

Pearson VUE Exam TestingFrequently Asked Questions (FAQs)follow the instructions provided to set up a new account. See detailed step-by- step registrationinstructions. Partners: Partners must be registered in Symantec PartnerNet before creating a new CertTrackeraccount. Upon creating a new PartnerNET account, you must wait 48 hours before attempting toregister for a Symantec exam at Pearson VUE. For assistance in activating a new PartnerNET account,please contact your regional PartnerNet email In-box by selecting your country and you will bedirected accordingly.If you have an existing Symantec PartnerNET account, click here to log in to your SymantecCertTracker account using your unique email that you use to login to PartnerNET and follow the stepslisted below under “Registering for Symantec Pearson VUE Proctored IT Exams”. Symantec partnersare automatically authorized for exam discounts. See detailed step-by-step registration instructions.In order for Partners to receive credit in CertTracker for Symantec Accreditation credentials, apartner candidate must register using his/her own contact profile and company email address thats/he uses to login to PartnerNet, otherwise, s/he risks losing exam results. Exam results will not betransferred between different CertTracker accounts. Contact name must exactly match what is listedin CertTracker and identification presented at Pearson VUE test centers. Partner candidates must beregistered in PartnerNet before creating a new CertTracker account. If a partner creates a newPartnerNet account, they must wait 48 hours before attempting to register for a Symantec exam. Forassistance activating a new PartnerNet account, making a partner candidate name change, or makinga partner company name change, contact your Partner Program Manager.Employees: Employees who need to create a new Symantec CertTracker account must log in to LearnCentral and follow the instructions. Symantec employees are automatically authorized for examdiscounts. See detailed step-by-step registration instructions.[4] 2016 Symantec

Pearson VUE Exam TestingFrequently Asked Questions (FAQs)IMPORTANT NOTES ABOUT REGISTRATION:Once a CertTracker profile is created it will serve as the only login or the candidate and sync with Pearson VUEsystem.Your name must exactly match what is listed in Symantec CertTracker and your identification that is presented ata Pearson VUE test center or you will be unable to take an exam and forfeit your exam fee. Candidate name andcompany name changes can only be made by submitting a CertTracker Incident or emailingGlobal [email protected]; please allow 24-48 hours for CertTracker updates to reflect in all systems.Registering for Symantec Pearson VUE Proctored IT Exams:To schedule a Symantec technical proctored exam:1. Log in to CertTracker with your username and password.2. On the Candidate Landing Page, view the left hand navigation and click “Schedule Pearson VUE Exam” toschedule a proctored exam.3. On the screen listing the exams, choose your exam and follow the on-screen instructions to complete yourtransaction.4. See the detailed step-by-step registration instructions: Customers, Partners, and Employees.IMPORTANT NOTES ABOUT REGISTRATION:Your name must exactly match what is listed in Symantec CertTracker and your identification that is presented at aPearson VUE test center or you will be unable to take an exam and forfeit your exam fee. Candidate name andcompany name changes can only be made by submitting a CertTracker Incident or emailingGlobal [email protected]; please allow 24-48 hours for CertTracker updates to reflect in all systems.You may use a voucher or major credit card (AMEX, MasterCard, Visa, or JCB) to pay for your exam.My Profile/Scheduling an Exam:1. If someone has tested with Pearson VUE in the past, can they use their existing accountinformation to schedule an exam?No. Symantec has a unique process for scheduling and purchasing exams only through Symantec CertTracker.2. Do partners need to have a unique Symantec PartnerNet account to register for a Pearson VUE exam?Yes, Partners must be registered in Symantec PartnerNET before creating a new CertTracker account. Uponcreating a new PartnerNET account, you must wait 48 hours before attempting to register for a Symantec examat Pearson VUE. For assistance activating a new PartnerNET account, contactSymantec [email protected] order for Partners to receive credit in CertTracker for Symantec Accreditation credentials, partner candidates[5] 2016 Symantec

Pearson VUE Exam TestingFrequently Asked Questions (FAQs)must register using his/her own contact profile and company email address that s/he uses to login to PartnerNet,otherwise, s/he risks losing exam results. Exam results will not be transferred between different CertTrackeraccounts. Contact name must exactly match what is listed in CertTracker and identification presented at PearsonVUE test centers. Partner candidates must be registered in PartnerNet before creating a new CertTrackeraccount. If a partner creates a new PartnerNet account, they must wait 48 hours before attempting to register fora Symantec exam. For assistance activating a new PartnerNet account, making a partner candidate name change,or making a partner company name change, contact your Partner Program Manager.3. Is CertTracker the only way to register for a Pearson VUE exam?Yes, the only way to register for a Symantec exam will be through CertTrackerIMPORTANT NOTE ABOUT REGISTRATION:Your name must exactly match what is listed in Symantec CertTracker and your identification that is presented ata Pearson VUE test center or you will be unable to take an exam and forfeit your exam fee. Candidate name andcompany name changes can only be made by submitting a CertTracker Incident or emailingGlobal [email protected]; please allow 24-48 hours for CertTracker updates to reflect in all systems.4. What are the detailed steps to register for a Symantec exam to be taken at a Pearson VUE testcenter?1. Candidates must know their CertTracker login credentials to register for a Pearson VUEexam2. 24-48 hour advance registration is required to sign up for a Pearson VUE exam; No sameday or next day walk-in test center registration will be allowed.3. If you are an “Existing User” and have already participated in a Symantec Certification orAccreditation exam, you have a Symantec CertTracker account ID. Click here toaccess Symantec’s CertTracker. If you need assistance logging into your account, select the“Account Recovery” link from the CertTracker login page if you have forgotten your CertTrackerlogin credentials and follow the instructions provided. If you need further assistance, pleasecontact Global [email protected] with your existing CertTracker login credentials.4. If you are a “New User” and have never attempted a Symantec Certification or Accreditationexam, you must create a new Symantec CertTracker account in order to register for an exam atPearson VUE. See above under “How do I set up a new account in the Symantec CertTrackersystem in order to register for an exam at Pearson VUE?” for instructions on how new userscan create a new CertTracker account. The “Account Activation” notice will include a link anddetailed instructions on how to access the site. Contact Global [email protected] forassistance.5. Log in to CertTracker. Candidates will use the username and password chosen when theirprofile was activated to log into the CertTracker.6. On the Candidate Landing Page, view the left hand navigation and click “Schedule PearsonVUE Exam” to schedule a proctored exam.[6] 2016 Symantec

Pearson VUE Exam TestingFrequently Asked Questions (FAQs)7. On the screen listing the exams, choose your exam and follow the on-screeninstructions to complete your transaction.5. What are the payment options for candidates when scheduling a proctored Pearson VUE exam?The following payment types are available: Credit Card: AM